Road Assist Advisor - Dubuque, IA
16 hours ago
Job description
Fast. Focused. Fearless.
Be the Lifeline That Keeps Our Fleet Moving – Join Hirschbach as a Road Assist Advisor.
At Hirschbach Motor Lines, when a truck goes down, you step up. As a Road Assist Advisor, you're the first call when the unexpected hits—delivering fast answers, smart decisions, and calm under pressure.
This isn't your average customer service job. You'll be in the command center, coordinating nationwide emergency repairs, managing real-time decisions, and ensuring our trucks, drivers, and freight stay on the move.
If you can multitask like a pro, stay cool under pressure, and thrive in a fast-paced environment, this role is your next career move.
Your Schedule:
- 4x4 off; 6pm-6am (weekly shift differential)
Pay & Perks:
120 hours of PTO on your very first day.
160 Work-From-Home Hours after just 6 months.
Full benefits package: medical, dental, vision, company-paid disability and life insurance.
401(k) with match – invest in your future.
What You'll Be Doing:
Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
Route drivers to trusted vendors or service centers using our extensive network and database.
Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.
What You Bring:
High school diploma required; Bachelor's in Supply Chain, Logistics, or Transportation is a plus.
Experience in logistics, repair coordination, or dispatch preferred.
Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
Composed and clear communicator, even when everything's on the line.
"All In to Win" mindset—you don't back down from a challenge and love stepping up when the pressure is on.
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
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