Service BDC Agent - Olathe, United States - Olathe Ford Sales Inc

Description

Job Description

Come work for the best If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Olathe Automotive Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all our clients. We set each member up for success by providing comprehensive, highly specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Position Overview: As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.

Responsibilities:

• Respond promptly and professionally to inbound service inquiries via phone, email, and online chat.
• Engage with customers, gather their information, and determine their needs and preferences.
• Schedule and confirm appointments for services
• Maintain accurate and up-to-date customer records and follow-up communication in the customer relationship management (CRM) system.
• Provide exceptional customer service and address customer inquiries and concerns.
• Stay up to date with product knowledge, pricing, and promotions to effectively communicate with customers.

Qualifications:

• High school diploma or equivalent; additional education or relevant certification is a plus.
• Previous experience in customer service
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong attention to detail and organizational skills to effectively manage customer information.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM systems, Microsoft Office, and other relevant software.
• Flexibility to work evenings and holidays as needed
• Must be able to work 1-2 Saturdays a Month

Benefits:

• Career advancement opportunities, we promote from within.
• 401K with company match.
• Paid vacation, personal days, and holidays.
• We are active in the community and also have a paid volunteer day.
• Medical, dental, and vision offered with Blue Cross and Blue Shield
• $25,000 life insurance, company paid.
• Employee discounts on new and used vehicles, parts, and services