Adult Blended Case Manager - Philadelphia, PA, United States - Intercommunity Action, Inc
Description
PURPOSE:
Provide direct assistance to individuals with a behavioral health disorder, in gaining access to critical mental health, medical, social, educational, and other agencies or resources whose functions are to provide the support, training and assistance required for a stable, safe, and healthy life within their community.
FUNCTIONS:
Provide BCM services to a caseload that will not exceed 30 individuals, meeting minimum performance and productivity standards as identified by BCM Supervisor.
1. Provide proactive outreach to the individual in their home, school, and community and engage with, empower, and advocate for needs.
2. Conduct ongoing assessment and assist individual with identifying strengths and needs.
3. Develop a personal goal plan in collaboration with the individual and any identified supports and routinely monitor progress.
4. Provide psychoeducation on behavioral health diagnosis and symptoms; respond to questions or concerns about their course of treatment including potential side effects from prescribed psychotropic medication.
5. Provide linkage to identified resources with individual's consent. This may include facilitating referrals for
expanded mental health programming.
6. Assist in developing Activities of Daily Living (ADL) skills (e.g., developing a system for remembering to take medication as prescribed, navigating public transportation, budgeting, housekeeping, etc.)
7. Serve as a clinical liaison and coordinate care between all service providers and systems serving individual which may include but is not limited to: behavioral health, psychiatric, medical, dental, educational, and other evaluations and appointments.
8. As appropriate, assist clients with applying for MA and Social Security applications or troubleshooting other insurance barriers that impact access to care. This may involve accompanying clients to appointments at Public Assistance and Social Security offices.
9. Provide 24-hour crisis intervention on a rotating basis. Coordinate care with CRC or psychiatric hospital. This may involve accompanying the individual to the CRC or hospital.
10. Ensure continuity of care when individual is moving from one level of care to the next to prevent gaps in service coverage. This is especially critical for an adult being discharged from an acute setting.
11. Actively participate in all staff meetings and provide consultation and support to team members as needed.
12. Coordinate and lead interagency meetings for assigned cases for the purpose of service coordination and treatment and aftercare planning.
13. Maintain required records and documentation in compliance with Agency, county, state, and Managed Health Care regulations.
14. Maintains collaborative working relationships with service providers.
15. Participate in professional development as assigned, including mandatory annual trainings and 10 hours of elective trainings per year as recommended by BCM supervisor.
16. Function in compliance with agency policies/procedures and federal, state and local laws.
17. Participate in Continuous Quality Improvement (CQI) activities as requested by BCM Supervisor or Compliance Officer.
18. Other duties as assigned.