- Serve as the primary contact point for the pharmacy at pick up and assists patients in an efficient and friendly manner in a fast-paced environment.
- Assist pharmacy staff in the triaging of incoming prescriptions, the delivery of filled prescriptions to the patients, and all check out duties.
- Obtain requests for refill from customers in person or over the phone and gathers necessary information from them to facilitate medication preparation for pharmacy team.
- Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information.
- Undertake administrative tasks (e.g. record-keeping, prescription filing, document storage) as assigned.
- Keep the pharmacy pick up area clean and organized.
- Comply with all security measures, quality standards and all applicable pharmacy laws and regulations.
- Ability to work independently from general instructions when assigned tasks and able to work efficiently with the rest of the team to help pharmacist and pharmacy technicians in day-to-day operations of the pharmacy.
- Ability to communicate clearly and concisely both orally and in writing.
- Recognize and maintain confidentiality of work materials.
- Interpret services and pharmacy regulations to patients and families so must be able to communicate clearly, effectively, and succinctly.
- Self-motivated and flexible to daily patient schedule and/or clinic needs.
- Deal with public and staff, both in person and over the telephone, in tactful and professional manner.
- Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
- May be assigned to various project roles to advance the development of the department and support ad hoc needs.
- Able to work in team-based environment with oversight from pharmacist.
- Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.
- High School Diploma or GED
- Candidate should be fluent in Spanish.
- Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.
- Candidate should have 1 to 2 years of customer service experience.
- Experience with information technology, electronic health records and medical records or candidate that is computer savvy or comfortable working with various software programs and operating a computer preferred.
- Prefer candidate who is familiar with culturally diverse populations and care of underserved populations.
- Knowledge of patient assistance programs and the pharmacy connection online software beneficial.
- Candidate familiar with common drug names and their functions would be ideal.
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Description
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DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are the essential functions of the job).