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Technical Product Support Specialist - Oskaloosa, United States - Musco Sports Lighting
Description
** Technical Product Support Specialist**
**Job Category****:** Technical Product Support **Requisition Number****:** TECHN002306 Showing 1 location **Job Details**
**Description**
Musco Sports Lighting is currently seeking a Technical Specialist in Oskaloosa, IA. The individual selected for this position will provide in-depth technical support to our customers. This position will be a primary point of contact on issues related to the networking and communication features of our products. Previous experience performing troubleshooting and technical aptitude is a must for this position.
**Hours: 8 am-5 pm Monday-Friday**
**This position requires the ability to participate in an on-call rotation, which requires the ability to respond to customer issues outside of normal business hours.**
**Principal Duties and Responsibilities:**
Provide courteous and effective frontline telephone support services in response to technical problem solving and network and communication troubleshooting to customers, contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff.
Identify and report new and ongoing product performance issues and develop processes to aid in upfront detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
Work closely with the internal Musco team to maintain the highest quality of customer service
Effectively manage product performance-related issues from first contact through problem resolution
Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders
Other duties as assigned
**Education & Experience Requirements:**
Associates degree in Electronics, Computer Science or Industrial Technology or in the absence of a degree equivalent combination of education or experience
3 years of experience working in one of the following areas: performing electrical installations, industrial controls, troubleshooting in a commercial or light industrial environment, or communications (cellular, ethernet, or networking).
Project management and/or technical support experience is a plus
Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following cellular, Ethernet, fiber, satellite, and networking or have the ability to learn
Working knowledge of single phase and three-phase electrical power and DC electrical applications, or have the ability to learn
Strong analytical, technical, and problem solving skills
Strong internet and computer experience including Microsoft Excel and Word
Ability to work under deadlines and handle pressure while multi-tasking
Strong verbal and written communication skills
Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
Basic knowledge of Musco systems, products, and services a plus
Knowledge of National Electrical Code and Standards a plus
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
