Assistant Director, Adult Community Based - Indianapolis - Madison

Job Description: · Job Title: Assistant Director – Community Based Services · Company: Adult & Child Health · Location: Indianapolis, IN · Employment Type: Full-Time · Job Summary · The Assistant Director – Community Services supports the Regional Director in overseeing program o ...

Job description

Job Description:

Job Title: Assistant Director – Community Based Services
Company: Adult & Child Health
Location: Indianapolis, IN
Employment Type: Full-Time

Job Summary

The Assistant Director – Community Services supports the Regional Director in overseeing program operations, personnel management, and service delivery within the Community Services division. This leadership role assists in supervising Program Coordinators and Support Staff while ensuring high-quality, person-centered services across multiple program areas, including:

• Day Program

• Home Skills Development

• Community Networking

• Personal Assistance Services

• Independent Supported Living

• Shared Living

The Assistant Director plays a key role in maintaining regulatory compliance, strengthening community partnerships, supporting team development, and advancing the strategic goals of the organization.

The Assistant Director Position Offers…

Leadership Opportunity – Influence program development and team success across multiple service lines
Mission-Driven Culture – Work in an organization committed to dignity, respect, and quality care
Career Advancement – Meaningful opportunities to grow within executive and regional leadership

Essential Job Functions

Leadership Responsibilities

• Assist the Regional Director in implementing quality management processes.

• Participate in recruitment, interviews, and onboarding processes.

• Ensure all team members meet employment qualifications and required screenings.

• Verify no disqualified individuals are hired and ensure proper reference checks are completed.

• Ensure required staff trainings are completed and documented.

• Support both short-term and long-term organizational strategic goals.

• Represent the organization positively to clients, families, team members, and community partners.

• Treat all individuals served and their families with dignity and respect.

• Perform additional duties as assigned by the Leadership Team.

Service Responsibilities

• Ensure adherence to all organizational policies regarding employment and service delivery.

• Maintain effective working relationships with external agencies including:

  • Department of Mental Health (DMH)

  • Department of Health and Senior Services

  • SB40 Boards

  • Case Management entities

• Participate in on-call rotation according to regional schedule.

• Assist with physical transfers or lifting when required by individual support needs.

Documentation Responsibilities

• Maintain strict confidentiality in accordance with HIPAA and organizational standards.

• Complete documentation and billing paperwork accurately and in a timely manner.

• Maintain organized and accurate client records.

Professional & Administrative Responsibilities

• Attend and actively participate in supervisory sessions and required meetings.

• Conduct and participate in team member evaluations according to operational guidelines.

• Meet productivity requirements established for the position.

• Perform self-evaluations and support performance evaluations of assigned team members.

• Maintain compliance with federal, state, and local laws and standards.

Performance evaluations will consider:

• Adaptability

• Initiative

• Reliability and motivation

• Creativity and cooperation

• Professional appearance and conduct

Supervisory Responsibilities

• Assist the Regional Director in supervising Program Coordinators and Support Staff.

• Monitor the identification, development, and execution of strategic objectives.

• Communicate organizational direction clearly and encourage team participation.

• Champion change initiatives and manage implementation effectively.

• Handle personnel matters with professionalism and discretion, consulting Human Resources when appropriate.

• Reinforce a collaborative, team-centered culture across departments.

• Maintain confidentiality of all business and Protected Health Information (PHI).

• Provide leadership and guidance across all department services.

Knowledge, Skills, and Abilities

Ability To:

• Apply sound judgment and common-sense reasoning to varied situations.

• Communicate clearly and effectively both verbally and in writing.

• Collect, interpret, and record data using spreadsheets and related tools.

• Develop and maintain professional relationships and boundaries.

• Work effectively in fast-paced and changing environments.

• Operate calmly in crisis situations.

• Follow direction while demonstrating initiative and accountability.

• Maintain confidentiality and professionalism at all times.

• Work respectfully with individuals from diverse socio-economic backgrounds.

• Drive with reliable transportation.

Knowledge Of:

• Company policies and procedures.

• DMH/DD directives and service guidelines.

• Community resources and social services field best practices.

Skills:

• Strong supervisory and team-building skills.

• Advanced written and verbal communication skills.

• Proficiency in computer systems and databases.

• Solid reasoning and problem-solving abilities.

• Strong organizational and time management skills.

• Ability to manage escalated or complex behavioral situations professionally.

Experience and Education Qualifications

• Masters Degree required;

• Relevant experience in the field of Developmental Disabilities may substitute year-for-year in lieu of a degree.

Employment Requirements

• Successful completion of background checks (criminal, driving, abuse/neglect, fingerprinting).

• Completion of New Hire Orientation and required annual training (including Relias).

• Current driver's license, acceptable driving record, and active auto insurance.

• Completion of required training per Associate Handbook guidelines.

Physical Requirements

ADA Consideration – Sedentary Work

• Exert up to 10 pounds occasionally; negligible weight frequently.

• Frequent typing and repetitive hand movements.

• Primarily seated work with occasional standing or walking.

• Must be physically able to perform CPR and First Aid.

• May assist with physical transfers or lifting depending on client needs.

Our Commitment

We are committed to fostering a culture of respect, dignity, and inclusion. We seek leaders who are passionate about strengthening community services, developing teams, and advancing high-quality support for individuals served.

Position Perks & Benefits

• Generous Paid Time Off

• Comprehensive Benefits Package (Health, Dental, Vision, Retirement, Life Insurance & More)

• Ongoing Professional Development & Training

• Career Advancement Opportunities

• Supportive, Collaborative Work Environment

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.