Remote Customer Support Associate - United States - Essence Journey

    Essence Journey
    Essence Journey United States

    3 days ago

    Description
    About the job Remote Customer Support Associate

    About the Role:
    We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team.

    This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.


    Key Responsibilities:
    *Provide timely, professional support to clients via email, chat, and phone
    *Assist with scheduling, follow-ups, and general administrative tasks
    *Maintain accurate records and document client interactions
    *Collaborate with internal teams to resolve issues and improve overall client satisfaction
    *Identify opportunities to enhance processes and improve the client experience

    Qualifications:
    *Strong written and verbal communication skills
    *Excellent organizational and multitasking abilities
    *Comfortable using digital tools, email, and chat platforms for remote work
    *Ability to work independently while managing priorities effectively
    *Previous experience in customer service, administration, or support is a plus but not required

    Benefits:
    *Flexible remote work schedule
    *Professional development opportunities and access to training programs
    *Collaborative and supportive team culture
    *Access to company resources and tools to ensure success
    *Exclusive employee perks
    Equal Opportunity Statement
    We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

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Remote customer support associate