Dispatcher - Little Rock - SUBARU OF LITTLE ROCK

    SUBARU OF LITTLE ROCK
    SUBARU OF LITTLE ROCK Little Rock

    1 week ago

    Description

    If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees' success and growth.

    WHAT WE OFFER:

    • Medical, Dental and Life Insurance
    • Vision Insurance
    • Short term and long-term disability
    • 401K
    • Paid time off
    • Closed on Sundays

    ESSENTIAL DUTIES: The Technician Repair Order (RO) Dispatcher is responsible for efficiently distributing and managing repair orders among technicians to maximize productivity, minimize downtime, and ensure timely vehicle service completion. This role plays a critical part in shop flow, technician utilization, and overall customer satisfaction.

    • Assign repair orders to technicians based on skill level, certification, availability, and workload
    • Ensure all dispatched work is clearly documented and properly authorized
    • Track repair order status and follow up on delays or bottlenecks
    • Serve as a liaison between service advisors, technicians, parts, and management
    • Communicate job expectations, priorities, and deadlines to technicians
    • Assist with identifying comebacks, rechecks, and follow-up work
    • Assist with scheduling internal, warranty, and customer pay work appropriately
    • Perform other job-related duties and responsibilities as may be assigned from time to time

    QUALIFICATIONS:

    • Strong organizational and multitasking abilities.
    • High attention to detail and accuracy
    • Basic computer proficiency (Reynolds experience preferred)
    • Understand and follow work rules, policies, and procedures
    • Previous dispatching, advising, or shop coordination experience a plus
    • Prior automotive service department experience preferred

    EDUCATION: High school diploma or equivalent.

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

    The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    The normal day-to-day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.

    PRE-EMPLOYMENT SCREENING: Motor vehicle record, drug screen, and background checks required.

    The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is "At Will", which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws

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