Lead Member Service Counselor II Registry (57749) - Marlborough
4 weeks ago
Job summary
We're seeking a Lead Sales and Service Representative II – Registry who is passionate about delivering exceptional member experiences. As a key team player, you'll be responsible for providing assistance to counselors, handling complex member service issues, and maintaining department standards.Responsibilities
- Member Service:
• Acts as a leader in the branch, providing assistance to counselors as necessary; handles more complex member service issues, demonstrates relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy. Responsible for performing all regular duties of a Member Service Counselor.
•Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
• In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
Job description
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