Network Change Management Analyst - Miami - Mastech Digital

    Mastech Digital
    Mastech Digital Miami

    1 day ago

    Description

    We are seeking a Network Change Management Analyst to coordinate and manage network maintenance activities across our fiber infrastructure. This role ensures planned changes are properly reviewed, approved, communicated, and executed with minimal customer disruption.

    Do you have the right skills and experience for this role Read on to find out, and make your application.

    The ideal candidate has telecommunications experience and a strong understanding of network operations, change control, and customer impact analysis.

    Key Responsibilities

    • Coordinate internal and vendor maintenance events
    • Review and assess Methods of Procedure (MOPs)
    • Conduct circuit impact analysis and validate affected customers
    • Identify and resolve scheduling or network conflicts
    • Provide proactive customer notifications
    • Monitor NMS alarms during maintenance events
    • Support field technicians remotely during change activity
    • Troubleshoot and clear alarms related to maintenance
    • Serve as the primary point of contact for Change Management inquiries

    Required Qualifications

    • 3–5 years telecommunications experience
    • NOC, network operations, or service provider background
    • Working knowledge of SONET, IP routing, Layer 2 switching, WDM, and dark fiber
    • Experience with NMS xhmxlyz alarm monitoring
    • Familiarity with circuit inventory systems (e.g., OSP Insight, Netcracker)
    • Strong attention to detail and multitasking ability
    • Solid MS Office skills

    Preferred

    • Service provider experience (2–4 years)
    • CCNA, CCNP, ITIL, or Network+
    • Experience with Cisco, Juniper (MX/EX), Nortel, Infinera, MRV
    • Knowledge of BGP, IPv6, or JUNOS

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