Facility Coordinator(Call Center) - Greensboro

Only for registered members Greensboro, United States

4 weeks ago

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Job summary

Serves as a liaison between customers and facilities maintenance service; provides for the describing , recording , assignment , customer notification , updating and status reporting of requests ensuring superior customer service .


Duties And Responsibilities

  • Obtains information from the customer using national databases that describes the maintenance problem
  • Assigns the request to a responsible resource based on established criteria or coordination with facility staff through the facilities maintenance system;
  • Manages verbal and written maintenance requests;
  • Generates management and customer reports containing maintenance request information and status ;

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