Facility Coordinator(Call Center) - Greensboro
4 weeks ago

Job summary
Serves as a liaison between customers and facilities maintenance service; provides for the describing , recording , assignment , customer notification , updating and status reporting of requests ensuring superior customer service .
Duties And Responsibilities
- Obtains information from the customer using national databases that describes the maintenance problem
- Assigns the request to a responsible resource based on established criteria or coordination with facility staff through the facilities maintenance system;
- Manages verbal and written maintenance requests;
- Generates management and customer reports containing maintenance request information and status ;
Job description
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