Product Support Representative - Wichita - Great Plains Ventures

    Great Plains Ventures
    Great Plains Ventures Wichita

    1 week ago

    Description
    Product Support Representative
    Department: Inside Sales
    Reports to: Product Support Manager
    FLSA Status: Non-Exempt
    Join Our Customer-Focused Team
    At Great Plains Industries (GPI), we are committed to delivering exceptional products and the highest level of customer support. Our Product Support Representatives are the trusted voices who help customers, technicians, and distribution partners get the answers and solutions they need. If you enjoy helping others, solving problems, and working with technical products, this role offers a meaningful opportunity to grow your career with a team that values integrity, innovation, and service.
    Job Summary
    The Product Support Representative is the primary point of contact for customers, field technicians, distributors, and GPI's domestic and Canadian sales networks. This role responds to phone calls and emails to support product selection, specifications, applications, troubleshooting, warranty evaluations, and general inquiries. The goal is to ensure every caller feels supported, informed, and valued.
    What You'll Do
    • Stay logged into the phone support system daily during assigned hours
    • Troubleshoot all GPI products and applications via phone and email
    • Develop a thorough understanding of GPI pumps, meters, and accessories to assist with product selection and troubleshooting
    • Train and educate distributors on product and accessory choices to best match customer applications
    • Work calmly and professionally with customers and distributors to determine warranty claim validity
    • Collaborate with internal teams, outside sales partners, and distributors on product availability, order status, credit checks, and shipment updates
    • Prioritize and manage daily workload using CRM and Outlook
    • Provide back-up support to teammates when needed
    • Contribute positively to team culture and cross-departmental collaboration
    • Maintain a clean and organized 6S work environment
    • Follow all policies, procedures, and ethical guidelines
    • Perform other duties as assigned
    Required Qualifications
    • Excellent customer service skills
    • Strong computer skills, including experience with ERP and CRM systems
    • Mechanical aptitude and willingness to learn GPI product applications
    • Strong time-management skills and ability to handle shifting priorities
    • High School Diploma or GED
    • Must be at least 18 years old
    Preferred Qualifications
    • 1-2 years of SyteLine experience
    • 1-2 years of CRM experience (including implementation or process improvement)
    • Ability to maintain a positive attitude in stressful situations
    • Technical troubleshooting experience with similar products
    • Familiarity with fuel pumps and flow meters
    Job Requirements
    Physical Requirements
    • Typical office environment
    • Ability to work at a computer for extended periods
    • Ability to lift up to 20 lbs.
    Tools & Equipment
    • Proficiency with standard office equipment
    Working Conditions
    • Temperature-controlled office environment
    • Occasional visits to manufacturing, warehouse, or shipping areas requiring close-toe shoes and safety glasses
    Benefits
    GPI offers a competitive and comprehensive benefits package, including:
    • Paid Time Off (PTO)
    • Paid Holidays
    • Group Health Insurance (Shared Cost)
    • Group Dental Insurance
    • Flexible Spending Accounts (FSA)
    • Company-Paid Life and AD&D Insurance
    • Short- and Long-Term Disability
    • 401(k)
    • Profit-Sharing Bonus
    • Paid Parental Leave
    Why You'll Love Working Here
    At Great Plains Industries (GPI), you're more than a representative - you're part of a team dedicated to helping customers succeed. Here's why team members love being part of GPI:
    • You make a real difference. Your support helps customers solve problems, keep operations running, and select the right products for their needs.
    • Supportive, collaborative environment. You'll work with teammates and leaders who value communication, teamwork, and mutual success.
    • Opportunities to grow. Gain deep product knowledge, strengthen technical skills, and build a foundation for long-term career growth.
    • A company built on strong values. Midwestern work ethic, integrity, and quality craftsmanship guide everything we do.
    • You're part of something bigger. With decades of engineering excellence and customer trust, GPI is committed to supporting our employees, our customers, and our community.
    More than product. We are a family of innovation.
    Did you know that Great Plains Industries was founded by an engineer? GPI Founder Charlie Peer took a career downturn and turned it into an opportunity for countless people, including its current third generation of family leadership.
    In 1968, Charlie started his first business, Aerospace Systems and Components, by designing an air mixing valve for learjet. As the aviation industry has its ups and downs, Charlie soon looked to other stable markets and recognized that agriculture presented an opportunity. At a regional farm show, Charlie and his team presented a solution to cool off the cabs of combines - an evaporative air conditioning unit and a small transfer pump. And really, the rest is history for us After years of dedication to research and development and building a team filled with entrepreneurial spirit, Great Plains Industries
    is home to the GPI, FLOMEC, and GPRO brands that serve Industrial, Commercial and Retail customers in many applications: fuel, agriculture, chemicals, manufacturing, construction, mining, oil and gas, and many more.
    In 2013, the Company acquired Trimec Industries of Sydney, Australia. Trimec is a leading Australian manufacturer of positive displacement oval gear, insertion and impeller flow meters, ancillary flow hardware, and dedicated electronic flow instrumentation with Asian and European markets. Trimec is now named Great Plains Industries Australia. Both Great Plains Industries and Great Plains Industries Australia are known for superior engineering and durability in its products, along with strong customer relationships that reflect the Companies' family-owned heritage, strong work ethics and "Midwestern" and "Down Under" values.
    Great Plains Industries has a long, exciting future ahead. Backed by the strength of our holding company, Great Plains Ventures, we are poised to transition to meet the future needs of the market. As manufacturing is GPV's heritage, there is an ongoing effort to invest in its companies, improving the state of manufacturing processes and developing teams. GPV also actively pursues acquisition opportunities to complement its manufacturing operations.

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