Director of Information Technology - Santa Monica - HYBE America

Description

About HYBE America

Ensure all your application information is up to date and in order before applying for this opportunity.

HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world's most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.

Position Overview

HYBE America is seeking a Director of Information Technology to lead and scale our IT function as the company continues to grow. This role will be responsible for setting IT strategy, overseeing day-to-day operations, and ensuring a secure, reliable, and employee-friendly technology environment across the organization. The ideal candidate is both strategic and pragmatic, with an understanding of how to support a diverse, creative workforce while maintaining strong security, compliance, and operational standards.

This leader will manage the Manager of IT and serve as a trusted partner to cross-functional teams, balancing hands-on problem solving with long-term planning. A key component of this role is close partnership with HR and Workplace / Office Operations to deliver a seamless onboarding experience for new employees and ensure offices are properly equipped to support both creative and business teams.

This is a full-time, hybrid role based in our Santa Monica office, with in-person collaboration Monday through Thursday.

Key Responsibilities

IT Strategy & Leadership

• Own the overall IT roadmap for HYBE America, aligning technology initiatives with business needs and growth plans
• Lead, mentor, and develop the Manager of IT, providing guidance, prioritization, and career development support
• Establish scalable processes and best practices for IT operations, security, and employee support

Employee Onboarding, Workplace & Cross-Functional Partnership

• Partner closely with HR and the Office Manager to support end-to-end employee onboarding and offboarding, including equipment provisioning, system access, and day-one readiness
• Collaborate on onboarding timelines, headcount planning, and new hire start dates to ensure technology and workspace needs are anticipated and met
• Support office technology setup and maintenance, including conference rooms, shared workspaces, and employee hardware needs
• Serve as a strategic partner to HR and Workplace teams, collaborating closely to ensure a consistent and positive employee experience across IT services and support.

Infrastructure, Systems & Security

• Oversee corporate IT infrastructure across hardware, software, networks, and cloud services
• Ensure strong security posture, including endpoint protection, access management, data protection, and compliance
• Partner with internal stakeholders to assess risk, improve controls, and proactively address vulnerabilities
• Lead onsite installations, directing troubleshooting efforts and solving technical issues related to electromechanical and software systems.
• Own the governance, maintenance, and strategic optimization of the company's ERP environment, ensuring system stability, data integrity, appropriate access controls, and alignment with evolving Finance and operational needs.

Vendor & Asset Management

• Own IT vendor relationships, contracts, renewals, and licensing
• Oversee IT asset management, inventory tracking, and lifecycle planning
• Evaluate new tools and platforms to support evolving business and creative needs

Global & Cross-Functional Collaboration

• Partner with HYBE HQ and global teams to align on standards, systems, and security requirements while advocating for local needs
• Collaborate closely with HR, Finance, Legal, Operations, and Workplace teams on technology-related initiatives and policies

Qualifications

• 15+ years of progressive experience in IT, including leadership or team management experience
• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
• Strong experience supporting both Mac and Windows environments
• Experience supporting hybrid and/or remote environments
• Hands-on knowledge of identity and access management, device management, and SaaS ecosystems (e.g., Google Workspace, Slack, Jira, Adobe, etc.)
• Experience managing corporate networks, endpoint security, and firewall solutions
• Experience leading ERP system administration, upgrades, integrations, and cross-functional governance in partnership with Finance and Operations teams
• Proven ability to support a diverse, multi-disciplinary employee population in a fast-paced environment
• Highly organized with a proactive, detail-oriented approach; able to anticipate needs, identify gaps, and implement solutions before issues arise
• Excellent communication skills and the ability to translate technical concepts for non-technical stakeholders

It's a bonus if you have

• Experience in entertainment, media, technology, or other creative industries
• Familiarity working with global teams or international organizations
• Fluency in Korean and English (spoken and written)

Technologies/Systems/Software we use

• Google Workspaces administration and support (Admin portal, Google Apps, and Google Sites)
• AWS
• Microsoft 365/Entra ID administration and support (Admin portal and Office suite)
• Microsoft Active Directory
• Networking technologies (Cisco Meraki and Ubiquiti networks (e.g. network switches, routers, access points)
• Firewalls
• Network attached storage/file shares
• Adobe Acrobat and Creative Cloud licensing and support
• Docusign
• Mac computers (hardware and in-depth OS support)
• Windows computers (hardware and in-depth OS support)
• Mobile device management (MDM) applications (e.g. Jumpcloud, Jam, Intune, etc)
• Antivirus applications
• Cloud databases (e.g. Dropbox, Google Drive, OneDrive)
• Password management systems
• Sonos audio systems
• Multifunction laser printers (e.g. Konica Minolta, HP, Brother)
• Conference room technology (e.g. Crestron, networked A/V equipment, Logitech Meetup rooms)
• Zoom for Business
• SAP
• Tableau
• Airtable
• ITSM tools (ticketing and asset management systems)
• Recording studio equipment (e.g. large scale mixing boards, amps, preamps, condenser microphones, audio interfaces)
• Live production equipment (speakers, subwoofers, cabling, analog mixers)
• Recording studio software (e.g. ProTools, iLok, etc)
• Studio lighting equipment

Don't match every skill listed? Almost nobody does Think you're a good fit anyway? Please let us know.

Salary Range

The salary range for this job is $190,000-$250,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.

Why Join Us

At HYBE America, you'll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You'll work with some of the world's most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions. xhmxlyz

Benefits

• Medical, dental, and vision insurance
• Company 401(k) match up to 5%
• Flexible paid time off
• FSA
• Life insurance
• Wellhub membership that gives you access to gyms and fitness studios
• Excellent parental leave policies

***HYBE America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***

Salary Range: $190,000-$250,000.