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Inside Sales Account Manager/ Customer Service - Lynden, United States - Lynden Door
Description
The Lynden Door sales team is seeking an Inside Sales/Customer Service Representative position who will deliver the highest level of customer service and sales support, thereby strengthening customer relationships and contributing to profitable new business opportunities for the organization.
The responsibility of the Inside Sales/Customer Service Representative is to concentrate on the reputation of the organization and achieving total customer satisfaction through creative approach and active experience.
They will collaborate with inter-departmental team members to deliver industry-leading customer service and sales support to Lynden Door's customers.HOURS:
40 hours per week, Monday-Friday
Position Responsibilities:
Positively address customer concerns and / or questionsCoordinate resolution on escalated customer issuesCooperatively interact with purchasing and production departments to evaluate costs and procedures required to successfully fulfill order requirementsAdminister sales product samples, pre-finish samples and product literatureProcess order delay communication to customersWork with Pillar II to speed up internal remakes and field issue replacementsPrepare routine estimates under general supervision for the purpose of winning commercial projects for Lynden DoorVerify orders for accuracy of date and scheduling.
Execute systems, utilize documentation and information work flowOrder Processing:Process change orders & credits Support product shipping logisticsDistribute appropriate information to required departmentsDevelop expertise with industry specificationsExecute special projects related to marketing Perform other related duties as assignedCore Skills & Qualifications:Strong organization skills - ability to productively work on multiple tasksKnowledge of Door Industry, Products and Services preferredCreative and solution-oriented problem-solving skillsStrong written and verbal communication skillsAbility to work well with internal & external customers even in tense or aggressive situationsCustomer Service oriented/attention to accuracy, detail, quality and serviceExperience with Office Systems, Business Machines and ComputersWorking knowledge of spread sheets for estimating, costing, analysis preferredPleasant disposition, flexible and even-tempered, positive outlookHigh moral integrityCommitment to contribute, grow and succeed in a team environmentWillingness to pursue additional training, classes, etc.
to enhance skillsCompensation & Benefits:
Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions 401K optionsPaid holidaysPTOPaid sick leavePaid bereavement leave
MORE ABOUT OUR COMPANY:
We are an equal opportunity employer and one of North America's leading manufacturers of quality residential and commercial interior wood doors.
The great service and products we deliver are a result of the hard work and talent of our exceptional team.
We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do.
A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.
#GrowwithusJob offer is contingent upon a pre-employment drug test including marijuana. Must be 18 years of ago or older to apply.
