Customer Service Representative Grand Prairie, Texas, United States - Brennan Industries

    Brennan Industries
    Brennan Industries Grand Prairie

    1 week ago

    Description

    Customer Service Representative

    As a Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.

    Job Duties

    • Customer's primary contact for customers by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally.
    • Build and maintain strong relationships with customers to understand their needs and preferences.
    • Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.
    • Analyzes transactions, adjusts errors, and creates return authorizations.
    • Has knowledge of product line, delivery times, and can read detailed manufacturer prints.
    • Monitor and report on key account metrics such as sales forecasts, order status, and customer feedback.
    • Coordinates with other regional sales centers to satisfy customer's order.
    • Gathering/requesting and submitting documentation required by customer.
    • Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.
    • Manually entering orders and data

    Knowledge & Skills

    • Proficient in the use of computers.
    • Knowledge of Microsoft Office products

    Education & Experience

    • Bachelor Degree in Business Related field or 5+ years experience in a Customer Service Position.
    • Proven experience in customer service or account management
    • Proficiency in Microsoft Office Suite and CRM software
    • Strong interpersonal and communication skills, both verbal and written
    • Excellent organizational skills and attention to detail

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