IT Onboarding Specialist - Decatur - Magnolia River

    Magnolia River
    Magnolia River Decatur

    1 day ago

    $50,000 - $80,000 (USD) per year *
    Description
    *This position is on site at our Hartselle, AL location. Travel is required to Huntsville, AL and Athens, AL to do in person onboarding.*
    Primary Function: The IT Onboarding Specialist leads the technical and procedural aspects of onboarding new employees across the organization. This position requires a unique blend of IT proficiency, communication excellence, and presentation skills to ensure every new hire is technically equipped and experiences a smooth and professional introduction to our technological environment.
    Duties and Responsibilities:
    • Coordinate and execute the IT onboarding process for new employees, ensuring timely access to all required systems, devices, and software.
    • Deliver live and virtual presentations introducing new hires to IT systems, tools, policies, security practices, and support channels.
    • Create and maintain engaging, user-friendly onboarding documentation and presentation materials.
    • Administer and support user provisioning and group management in Microsoft Intune, Office 365, Azure Active Directory, and On-Premises Active Directory.
    • Configure and deploy devices using ManageEngine MDM, including mobile device setup and policy enforcement.
    • Build and maintain standardized Windows desktop images, ensuring compatibility, performance, and security. Automate device deployment where possible.
    • Ensure compliance with endpoint security policies, MFA enforcement, and BitLocker encryption.
    • Provide Tier 2-level support during onboarding and initial access period.
    • Collaborate with HR and department managers to align onboarding timelines and requirements.
    • Track onboarding metrics and continuously improve the onboarding experience based on feedback and technology trends.
    • Maintain excellent documentation of processes, configurations, and onboarding templates.
    • Support offboarding processes as needed, ensuring secure and compliant user and device deprovisioning.
    Knowledge, Skills, and Abilities:
    • Proficiency in Microsoft Intune administration (app deployment, policy configuration, device management).
    • Strong understanding of Office 365 administration (user licensing, Teams, SharePoint, Outlook, OneDrive setup).
    • Demonstrated proficiency with ManageEngine MDM for device lifecycle management.
    • Understanding of Apple mobile device deployment
    • Proficient in system and server administration (Windows Server, Active Directory, user/group permissions).
    • Proficiency in creating, updating, and deploying Windows desktop images (Autopilot, or similar).
    • Strong understanding of security best practices for endpoints
    • Strong presentation and public speaking skills with the ability to clearly explain technical concepts to non-technical audiences.
    • Exceptional organizational and time management skills
    • Strong interpersonal and collaboration skills; able to work cross-functionally
    • Ability to work independently and prioritize tasks in a fast-paced environment.
    • A proactive, service-minded attitude with a strong sense of ownership and accountability.
    • Ability to manage multiple onboarding timelines and competing priorities
    Education and Experience:
    • Bachelor's degree in IT, Computer Science, or related field plus a minimum of three (3) years of experience in IT support OR an equivalent combination of education and experience.
    • Experience creating professional slide decks and onboarding collateral using tools like PowerPoint or Canva.
    • Experience with onboarding automation tools and workflow creation.
    • Familiarity with onboarding metrics, feedback collection, and reporting
    • Certifications (preferred but not required):
      • Microsoft Certified: Modern Desktop Administrator Associate
      • Microsoft 365 Certified: Fundamentals
      • CompTIA A+
      • CompTIA Security+
    • Basic scripting and automation experience (PowerShell preferred) is a plus.
    Additional:
    • Must possess a valid driver's license and clean driving record
    • Must possess required identification for airplane travel. Real ID driver's license or a passport.
    Physical Demands:
    Duties are performed in an office environment.
    • Must be able to remain in a stationary position at least 50% of the time.
    • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
    • Constantly operates a computer and other office productivity machinery
    • The person in this position frequently communicates with co-workers and clients. Must be able to exchange accurate information.
    • Travel anticipated to be up to 20% of the time.
    Disclaimer:
    • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time
    • This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned
    • This job description is subject to change at any time.
    Equal Opportunity Employer
    * This salary range is an estimation made by beBee
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