General Manager 3124 - Tunnel Rd, Asheville, NC
1 day ago
Job description
Position Summary:
Embark on an exciting leadership journey as a General Manager at IHOP. As the driving force behind our success, you will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.
Responsibilities:
- Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.
- Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.
- Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.
- Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.
- Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.
- Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.
- Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.
Qualifications:
- Bachelor's degrees in Business Administration, Hospitality Management, or a related field preferred.
- Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Proven track record of achieving business results, driving sales growth, and managing profitability.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Competencies:
- Leadership: Inspire and empower team members to achieve excellence and deliver outstanding service.
- Strategic Thinking: Develop and execute business strategies for long-term success and growth.
- Financial Management: Manage budgets, control costs, and drive profitability through a strong understanding of financial principles.
- Customer Focus: Provide exceptional guest experiences and build lasting relationships.
- Adaptability: Adjust to changing priorities and environments, driving continuous improvement.
Skills:
- Leadership and team management
- Business acumen
- Sales and marketing
- Financial analysis and budgeting
- Problem-solving and decision-making
Physical Requirements:
- Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
- Standing and Walking: Prolonged periods of standing and walking throughout the shift.
- Bending and Reaching: Frequent bending, reaching, and twisting.
- Manual Dexterity: Good hand-eye coordination.
- Communication Skills: Clear verbal communication to interact effectively with team members and guests.
- Temperature Tolerance: Capability to work in diverse temperature conditions.
Benefits:
- Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
- Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
- Career Growth: Training programs, clear career paths, and mentorship opportunities.
- Recognition: Performance-based incentives, bonuses, and employee recognition programs.
- Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
- Flexibility: Customizable benefits and support for major life events.
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