Member Response Specialist - Racine - Educators Credit Union

    Educators Credit Union
    Educators Credit Union Racine

    2 days ago

    Description

    Member Response Specialist Role

    We seek a skilled communicator to engage with our credit union members through phone and digital services.

    This role involves providing exceptional service over the telephone or e-service support, explaining products and services, resolving issues, and directing calls to the appropriate team. Our ideal candidate will utilize resources creatively to find solutions that deliver a positive experience for our members.

    • Assist members with their inquiries via phone or e-services while being knowledgeable, proactive, reliable, welcoming, and building personal connections.
    • Educate members about additional products and services by identifying opportunities.

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