Technical Support Agent I - Louisville - ecoATM

    ecoATM
    ecoATM Louisville

    1 week ago

    Description
    Company Overview (Who are we? Why should you join us?)
    At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace , we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.
    At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
    Our Values and Leadership Behaviors
    Position Overview
    This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations.
    Hourly Pay: $18.00/hr /hr
    Location: Louisville, KY
    Key Responsibilities
    • Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
    • Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
    • Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
    • Document, track, and monitor problems to ensure timely resolution
    • Perform other job related duties as delegated by leadership team
    • Support and leverage other associates within the department to share best practices and knowledge
    • Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.
    Education & Experience
    • High school diploma or GED required; additional technical certification preferred
    • Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
    • Experience in a call center environment highly preferred
    • Experience with ticket tracking software and technical documentation preferred
    Knowledge, Skills & Abilities
    • Excellent customer service, interpersonal and communication skills with high attention to detail
    • Strong trouble-shooting, problem-solving and multi-tasking abilities
    • Ability to work independently within established process and direction guidelines
    • Efficient time management practices and ability to prioritize work
    • Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
    • Basic knowledge of system file drivers
    • Basic skills with Microsoft Office
    • Basic knowledge of iOS and Android systems preferred
    • Ability to adapt in a fast-paced, collaborative, and changing environment
    This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.
    Open availability - must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.
    Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 ("CA Pay Transparency Law"). Base pay information is based on market location. Learn more about ecoATM benefits here.
    This position may also be eligible for short-term and long-term incentives based on individual and company performance.
    This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

  • Technical Support Agent I

    1 month ago

    Only for registered members Louisville Full time $18 - $20 (USD)

    This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. · In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM ki ...

  • Technical Support Agent I

    2 weeks ago

    Only for registered members Louisville, KY

    This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. · Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technici ...

  • Licensed Real Estate Agent

    2 weeks ago

    Only for registered members Louisville

    Experienced Real Estate Agent – Local Realty is a boutique brokerage in Louisville, KY built for agents who value strong support flexibility and a collaborative environment without unnecessary fees or pressure. · ...

  • Licensed Medicare Sales Agent - 100 Commission Only

    1 week ago

    Only for registered members Louisville Freelance

    We are seeking licensed, experienced and motivated Independent Medicare Insurance Agents to join our growing team. This is a 100% commission-based opportunity that allows you to build and own your own book of business while leveraging the support of a top-producing FMO. · ...

  • Director Agentic AI Solutions

    1 month ago

    Only for registered members Louisville Full time

    PPL's Data · and AI Office is seeking a Director Agentic · Ai Solutions.This role will lead · the design · & deployment of multi-agent architectures, · leveraging both off-the-shelf agentic Ai capabilities · from enterprise applications · & custom-built solutions. · ...

  • Customer Relations Representative

    1 month ago

    Only for registered members Louisville $45,000 - $90,000 (USD)

    This position is for a Customer Relations Representative at State Farm Insurance Agent in Louisville, KY. · Establish customer relationships and follow up with customers, · use a customer-focused needs-based review process to educate customers about insurance options, · work with ...

  • Real Estate Agent

    1 month ago

    Only for registered members Louisville

    This position is for a full-time or part-time Real Estate Agent located in Louisville,Kentucky.The agent will assist clients with buying and selling properties while delivering a high-touch professional experience from first conversation through closing. · Meeting with clients to ...

  • Real Estate Salesperson

    3 days ago

    Only for registered members Louisville

    We are looking for self-motivated, ambitious Sales Agents to join our team. · Help clients find and buy the home of their dreams. · ...

  • Life Insurance New Business Service Representative 93126

    4 weeks ago

    Only for registered members Louisville $43,000 - $47,500 (USD)

    Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. · As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their cl ...

  • Realtor Sales Associate

    1 month ago

    Only for registered members Louisville

    A career in real estate offers flexibility and unlimited earning potential. · Exclusive mentorship with Mark D'Andrea + Red 1's top producers · Mentorship, training and guidance for new or growing agents · ...

  • Advertising Agent

    3 weeks ago

    Only for registered members Louisville

    We are seeking a motivated and detail-oriented Advertising Agent to support the planning execution and optimization of advertising initiativesThis role is ideal for individuals with a strong interest in branding communication strategy and campaign coordination who are eager to gr ...

  • Showing Agent for Real Estate

    1 month ago

    Only for registered members Louisville

    +Job summary · Show Showing Agent to support sales goals through effective sales techniques and quality customer service. · +ResponsibilitiesCreate/Convert/Close · 20 approved buyers working at all times · 50 showings per week to fully qualified buyers · ...

  • Independent Insurance Sales Agent

    3 weeks ago

    Only for registered members Louisville

    Kentucky Farm Bureau seeks goal oriented entrepreneurs with strong commitments to customer service and the communities they serve. · Successfully solicit new business and provide first rate service/retain existing members of Kentucky Farm Bureau. · ...

  • Guest Service Agent

    1 month ago

    Only for registered members Louisville

    We are seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent to join our team at Springhill Suites Louisville Airport. The successful candidate will be responsible for delivering exceptional service to guests and ensuring a seamless experience from check-in ...

  • Registered Representative

    1 month ago

    Only for registered members Louisville

    We are a very busy office and are looking for our next great team member.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. · ...

  • Sodexo AI Strategic Intern

    2 weeks ago

    Only for registered members Louisville

    Kick-start your career with a paid internship at Sodexo. Our Strategic Internship Program offers an AI Strategy Internship within our Data Analytics team, supporting the Campus Segment. · Join us for this 10-week remote internship, open to candidates in any location. ...

  • Repossession Agent/Recovery Agent

    1 month ago

    Only for registered members Louisville

    We are looking for individuals who are interested in growing with us and becoming a Uniteder.If you have a desire to develop both personally and professionally, reach out to us We would love to hear from you, regardless of your experience level. · A self-starter with the drive an ...

  • Commercial Real Estate Agent

    1 month ago

    Only for registered members Louisville

    +Entry-Level Commercial Real Estate Agent+ · +This position is in our Louisville KY office and is onsite five days per week+ · +You have three plus years of continuous professional work experience preferably in sales or real estate + Competitive – You thrive in performance-driven ...

  • Associate

    1 month ago

    Only for registered members Louisville

    Make your next move an expert one. · To gain the skills and experience necessary to become an Agent, by driving business development, generating leads and finding opportunities. · Maintain direct contact with prospects by cold calling and driving marketing efforts with the object ...

  • Electronic Health Records Technician, Telecom Agent, Days

    2 weeks ago

    Only for registered members Louisville

    No experience required. We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply or reach out to to learn more. · ...

  • Night Auditor

    1 month ago

    Only for registered members Louisville

    The Tru by Hilton Louisville Airport is seeking a Hotel Night Auditor. The hotel promotes a lively and welcoming environment for guests and staff. · Assisting guests with the check-in and check-out process efficiently.Handling room reservations, cancellations, and modifications a ...

Jobs
>
Technical support agent
>
Jobs for Technical support agent in Louisville