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  • Resort Training and Development Manager - Orlando - Boss Search Group

    Boss Search Group
    Boss Search Group Orlando

    2 months ago

    $80,000 - $100,000 (USD) per year *
    Description

    Job Description

    Must relocate Southeast United States. Range $80,000 to $100,000 plus relo allowance.

    The Training and Development s responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. This role ensures employees are equipped with the job-specific skills, service mindset, and expertise required to deliver exceptional guest experiences.

    DUTIES & RESPONSIBILITIES:

    • Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.
    • Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.
    • Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.
    • Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.
    • Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.
    • Collaborate with department managers to create a monthly departmental learning and development

    Qualifications

    • 3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.
    • Strong facilitation, coaching, and presentation skills.
    • Experience in a Forbes-rated property or a deep understanding of Forbes Five-Star standards is highly preferred.
    • Excellent communication and interpersonal skills to engage employees at all levels.
    • Strong organizational and time management skills, with the ability to balance multiple training initiatives.
    • Proficiency in Microsoft Office and e-learning platforms.

    Additional Information

    Great Travel Job

    * This salary range is an estimation made by beBee
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