FT Customer Support Specialist - Rio Grande City - HealthMark Group

    HealthMark Group
    HealthMark Group Rio Grande City

    2 days ago

    Description

    FT Customer Support Specialist

    At HealthMark Group, we're seeking a dedicated and detail-oriented Customer Support Specialist to join our team. As a key member of our support function, you will play a critical role in delivering exceptional customer experiences.

    About the Role:

    • Respond promptly and professionally to inbound phone calls and customer inquiries via Zendesk ticketing system
    • Triage, document, prioritize, and escalate support tickets ensuring timely follow-up and resolution
    • Troubleshoot user issues related to data transfers network connectivity general product use providing clear guidance on product features differences appropriate usage

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