Manufacturing Customer Service Rep - Morton, United States - Pursuit Aerospace

Description

Job Title: Customer Service Representative

Location: Morton, Il

Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes.

Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

ALWAYS PURSUING BETTER.

Job Summary:

We are seeking a dynamic and experienced Customer Service Representative. The ideal candidate will, perform customer service duties in accordance with department and company objectives. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services. Solicits and maintains favorable contacts with current and potential key accounts. Develops relationships with internal and external customers that will benefit the overall business plan. Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share. These areas include but not limited to timely quotes to customer, customer schedule changes and delivery issues in production. Follow-up on quotes and determine why business is lost (i.e., Pricing, lead-time, or delivery).

Job Duties and Responsibilities:

• Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer's orders. Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction.
• Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc.
• Acts as liaison between customers and internal departments. Interface with various Pursuit Aerospace departments, i.e., Shipping, Planning, Engineering, and Quality.
• Able to process/prepare and coordinate large spreadsheets/LTA's, as required, for the Customer Support team
• Prepares quotes for the customers, which include pricing and delivery. If pricing is not available, coordinate with the necessary department to obtain pricing. Work with factory if delivery does not meet the needs of the customer.
• Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required. Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order. Address customers' needs on late deliveries or expedited parts as required.
• Perform proper Contract Review and follow all Sales Procedures as required.
• Maintain organized sales files. Sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory.
• Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary.
• On occasion, visit assigned customers with coordination of Account Manager and Team Leader
• Must understand customer's terms and conditions and long-term agreements. Possess an understanding of contract language.
• Able to work with minimum supervision.
• Handle a fast-paced work environment and be able to deal with stressful situations.
• Must be well organized and have good time management skills.

Job Requirements and Minimum Qualifications:

• years of experience with customer service/sales preferably in a manufacturing environment.
• have strong interpersonal and communication skills.
• be proficient in Microsoft Word, Excel, and PowerPoint
• Visual ERP experience preferred.
• be able to read, write and understand English.
• problem solving & organizational skills.
• have some experience working in a manufacturing environment preferred.

At Pursuit we dream big, get stuff done and like to have fun

Full time position with benefits including Medical, Dental, Vision, Life Insurance, 401K with an Employer Match and more

Visit for additional information about the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Pursuit Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Pursuit Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidates Only-No Third Parties* **