Customer Service - Cleveland, United States - ohiotech

Description

Ohio Tech is dedicated to providing technician training to prepare students for challenging and rewarding careers. This is accomplished by pursuing industry alliances, providing outstanding training resources, and focusing on the needs of individual students. The Colleges goal is to remain on the leading edge of technology and to deliver the necessary technical and career skills to prepare our graduates for careers in a variety of technical specialties.

We are looking for a Customer service representatives (CSR) duties and responsibilities:

Customer service representatives are often a clients primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Schedule:

Monday - Friday

9:00 AM - 5:30 PM

Job Types: Full-time, Contract

Benefits:

Dental insurance

Health insurance

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Experience:

Microsoft Excel: 1 year (Preferred)

Data entry: 1 year (Preferred)