ITIL Process Analyst - Villalba, United States - Idaho National Laboratory

Description

Idaho National Laboratory is hiring a ITIL Process Analyst to work in our Information Technology department.
Our team works a 9x80 schedule located out of our Idaho Falls, Idaho facility with every other Friday off.
Remote or Hybrid work opportunities may be available for this position.
You will report to the ServiceNow Solution Lead and you will be the liaison between the business and the platform team and represent project partners throughout planning, and release processes.
Responsibilities Include:

Discover, define and document Business/Customer requirements; capture requirements, represent partners throughout planning, and release processes, identify, model, and document business, process, and data requirements, collaborate with team members to identify potential process improvements, generation/Analyze of reports, dashboards and other metrics into consumable format for end-users and team members.

Support project plans and requirements, establish scope, cost and schedule estimates for development activities.

Participate in technical reviews for projects at multiple phases of development and provide recommendations for computer technology solutions to customers and management's needs.

Define and vet solutions based on customer requirements, investigate solutions to meet requirements, collaborate with platform architecture committee to receive guidance and obtain approval, present documented requirements and solution to partners and get approval before development is started, transpose requirements into Agile stories to facilitate development of solution, identify opportunities for process improvements as part of requirements definition for potential solutions and ensure solution are aligned with ITIL principles.

Support the testing effort by validating developed features and coordinating User Acceptance Testing with business, work with the platform team to develop release estimates, monitor stories and guides them to completion and communicate with business that features are released and available

Review and analyze system design documentation, reports from users, and other technical artifacts to create reports and present to other staff and management assessments of code quality, the probable origin and implications of defects and anomalies, and recommendations for improvements and enhancements.

Engage in professional development to maintain technical proficiency in current and emerging technologies.

Utilize expertise to define strategic direction in assigned areas.Qualifications:
Minimum Requirements:

Bachelor's degree plus years or advanced degree and years overall experience in Computer Science, Information Technology, or other related degrees.

Applicants are subject to the requirements of DOE O 142.3B, Unclassified Foreign National Access Program.

Demonstrated experience adhering to ITIL (preferably V4) principles and processes.

Present back findings regarding the potential value to our organization.

Adhere to SDLC based on AGILE methodologies and framework within a team.

Demonstrate solutions for business problems.

Demonstrated experience working with the ServiceNow platform and understanding it's different components and capabilities. Preferred Knowledge/Skills/Experience:

ITIL V3 or V4 Certification and ServiceNow CSA Job Information:

Salary Grade:
PR $95,928 - $158,232) / PR $110,316 - $181,956)

You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment

Multi-Level:
This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.Benefits and Relocation

Medical, Dental, Vision, and Flexible Spending Accounts

401(k) with a 4.2% employer contribution and up to 4.8% match

Paid time off (personal leave)

Employee Education Program (tuition assistance)

Comprehensive Relocation Package

Benefit eligibility subject multiple factors, including employment status and position classification. INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S.
Department of Energy's mission in nuclear energy research, science, and national defense.
With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.
Growing INL:
An Overview of New Facilities and Capabilities INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.
INL Vision Our vision is to change the world's energy future and secure our nation's critical infrastructure.
Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS).
For more information see
Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer.
It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Women and People of Color are strongly encouraged to apply.
Reasonable AccommodationWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Other Information When applying to positions please provide a resume and answer all questions on the following screens.
Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.
INL does not accept resumes from third party vendors unsolicited.
Associated topics:
accountant i, accountant iii, administrative assistant iv, aide, analyst ii, analyst iv, intern, information technology, relations, support specialist