Customer Support Technician - Lake Oswego, United States - NAVEX Global

Description

It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business

Position Summary:

At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform.

We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.

As our Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth

We Offer You:
Inspiring Culture. Invested teammates, belonging groups, and a socially determined cultureMeaningful Work. Innovative products and solutions with real life impact for people and organizationsCareer Growth. Stellar training, mentorship, and an unwavering commitment to your growth and successLife Flexibility. To care for you, your loved ones and your communityIndustry Leadership. A highly reputable, fast growing and consistently profitable organizationReal Rewards.

Competitive and transparent pay practices, wellbeing programs and benefits with choiceWhat You Will Do:
Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirementsDiagnose, prioritize and troubleshoot customer issues through to resolutionDevelop a complete understanding of customer's needs and problem to assist with system configuration changes that meet their expectationsConsistently educate/train customers on solutions with the goal of helping them achieve their objectives with our systemsLeverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimize customer system performanceInterpret and communicate specialized technical material into information usable by customersEstablish project tasks, related timelines and update NAVEX's CRMWork with cross-functional teams to ensure customer objectives are met, including customer input communications to product developmentManage confidential and proprietary customer information

What You Will Need:

A Bachelor's degree and prior work-related experience or equivalent preferred1+ years of experience in a customer service or customer support role preferredProficiency in Windows and Microsoft OfficeStrong technical aptitude with general understanding of website functionality and related technologiesAbility to learn and assimilate new information quicklyAbility to independently evaluate and define customer and system needsAbility to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve resultsHigh level attention to detail with excellent planning, follow through, reliability and organizational skills.

Will need to be able to define and deliver on priorities with effective time managementExcellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgroundsWe believe each member of our team deserves to see a path forward to achieving their career and financial goals.

Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.

The minimum starting pay range for this role is $20.67/hr.
Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life.

Check out NAVEX's career page to learn about our innovative people programs designed to create one powerful life experience for YOUNAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us