Telecom Admin - Houston, United States - EPMA

Description

One of our clients in the Oil & Gas industry is currently seeking a Telecom Admin to assist in multiple transition projects within our telecommunications systems on a contractual basis. The Telecom Support Specialist will play a crucial role in optimizing our network infrastructure, improving efficiency, and ensuring the smooth operation of our telecommunications services. This position requires a detail-oriented individual with technical skills and a proactive approach to problem-solving. Title - Telecom Admin
Type - Long Term Contract
Location – Houston, TX
Industry - Oil & GasW2 employment - No C2C/ No Sponsorship Responsibilities:

• Collaborate with the telecom/network team to facilitate the seamless transition of tickets across various ticketing systems, ensuring accurate flow through the appropriate processes.
• Research and identify ticketing issues and/or concerns, working closely with other team members as needed.
• Submit quote and order requests using multiple systems to facilitate procurement processes.
• Maintain timely updates and communication on tickets using supplier/vendor tracking tools.
• Review and triage tickets to prioritize based on urgency and business impact.
• Escalate tickets as needed to ensure timely resolution.
• Collaborating with relevant teams to gather information or resolve issues impacting ticket resolution.

Requirements:

• Proven experience in a technical support role, with a focus on network infrastructure and telecommunications systems.
• Strong understanding of network ticketing systems (DevOps, Remedy, ServiceNow, Solarwinds, Calero).
• Excellent problem-solving skills.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Flexibility to work non-standard hours as needed.