Busser / Food Runner - Delray Beach, United States - AB Delray Beach LLC

Description

Job Description

AKIRA BACK DELRAY

ROSEWATER ROOFTOP by AKIRA BACK

BUSSER / RUNNER

Position: Busser / Runner

Location: Akira Back Delray, The Ray Hotel

Department: Operations, Front of House

Reports To: Executive Chef, General Manager, Assistant General Manager, Managers/Chefs

Type: Hourly Non-Exempt, Tipped Position

Salary Adjustments: Based on Performance

POSITION SUMMARY: The Busser position will be responsible for assisting Servers and/or Cocktail/Lounge Servers in all opening, closing and nightly duties. Responsible for maintaining clean tables, stocking and cleanliness of silverware, glassware, and dishes and supplying the Servers and/or Guests with food for a high-volume restaurant and/or nightclub. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.

This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.

GUEST SERVICE REQUIREMENTS:

Greet all guests promptly, with a friendly and upbeat attitude

Provide a friendly, personal demeanor with a willingness to interact

Provide professional and friendly guest services

Commits self to the below listed company values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, always

SAFETY REQUIREMENTS:

Ability to work safely and prevent personal injury

Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Provide service to Servers and/or Cocktail/Lounge Servers in a timely manner

Setting and resetting of tables before, during and after service periods with clean dishes, silverware and polished glassware

Pouring waters, serving breads, condiments and some side-items as necessary

Buffing / polishing glass and silverware where necessary

Stacking and stocking of side stations with dry goods, extra-china settings and silverware

Setting up and breaking down of side stations before and after service

Pre-bussing and bussing of tables during service period; assisting servers with service steps where necessary

Maintaining general cleanliness in dining room during service periods

Cleaning all spills immediately, using floor signs when necessary

Loading / unloading linens when necessary

Bidding farewell to guests, using the guest's name when known, and encouraging them to return

Anticipating the guests' needs and responding appropriately with a sense of urgency

Actively working as a good will ambassador of the company by exhibiting the Art of Excellence philosophy

Working as a team by assisting all guests and employees with their needs and inquiries

Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees

Following all procedures and policies set forth by the company, division and department

Following all health and safety regulations.

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE BUSSER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

Accountability

Development

Working relationships

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Punctuality

Adherence to Policy

Verbal communication

Attitude

Appearance

Teamwork

Guest satisfaction

EDUCATION/REQUIREMENTS:

Proof of eligibility to work in the United States

Possession of or the ability to possess all state required work cards

Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

Two years' direct experience as a busser in a similar, high-volume restaurant environment; 6 months preferred in a fine dining establishment

Good communication skills: multilingual is a plus

Must be able to speak and to read in English proficiently

Physically able to lift and carry at least 50lbs on a tray or arm service where it applies, as well as delicate china and glassware

Physically able to walk without assistance on various surfaces for an extended period of time

Professionally groomed in a manner consistent with department grooming standards

Positive attitude, self-motivated, energetic and is a willing learner

Ability to follow directions well, make quick decisions, and keep organized while under pressure

Knowledgeable about health and safety regulations

Ability to perform a variety of duties with extreme care, concern and detail

Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, bread knives, beverage machines

SKILLS:

Create and maintain a sense of urgency

Ability to perform basic mathematical equations

Must have strong problem-solving skills

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be fluent in both written and spoken English language

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, and smell

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

Involves constant public contact

Fast paced, high volume, high energy

Hours may be part-time (less than 30 hours per week)

Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends and holidays

Company Description