Operations Manager - Owings Mills
1 week ago
Job description
Position: Operations ManagerLocation: Owings Mills, MD
Reports To: Director of Logistics (MD) with dotted line to Director of Operations (NY)
Duration: Full-time
Overview
The Operations Manager is a senior operational leader responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function. This role serves as the on-site operational and second-in-command at our impressive Owings Mills facility, and partners with leadership headquarters in New York.
Key Responsibilities
- Serve as operational 2iC, supporting logistics and operations leadership
- Conduct daily reviews with the client services manager to monitor response times, accuracy, staffing needs and service quality
- Assist the client services manager in leading and training the client services team, with an 18-month goal of fully consolidating client services out of showrooms
- Introduce refined email response frameworks and implement consistency company-wide service language
- Oversee claims and quality control, making high-level decisions on returns procedures with strong client sensitivity
- Train cross-departments (client services, warehouse etc.) on quality standards, timeliness and order tracking
- Act as the primary liaison between client services, sampling, warehouse, sales and management
- Support client visits, operational tours and day-to-day operation of the satellite showroom
- Assist with launching and scaling new sample-support operations for domestic showrooms
- Deliver quarterly performance and efficiency reports for the executive team
- Lead client services adoption of new systems and website interfaces
- 7 years of experience in operations, client services or fulfillment leadership
- Degree in business administration, operations management, supply chain/logistics, management or related field
- Strong people-management skills with experience coaching and performance-managing teams
- Proficient in CRM and client-service platforms, ERP or order-management systems and advanced excel reporting
- Proven ability to standardize processes and lead organizational change
- Excellent written and verbal communication skills
- Experience in logistics, sampling, warehousing or multi-location service environments preferred
Holland & Sherry is a fast-growing, and dynamic player in the luxury To-the-Trade interiors textiles arena. We are a leading provider of high-quality product, known for our commitment to innovation and customer satisfaction.
What we offer
• A competitive salary ($70,000 - $100,000, Depending on experience)
• Comprehensive medical, dental and vision insurance
• 401k retirement savings program with employer matching contributions
• Paid time off with at least 10 federal holidays observed throughout the calendar year
Similar jobs
The Operations Manager is a senior operational leader responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function. · 7+ years of experience in operations, client services o ...
2 weeks ago
The Operations Manager is a senior operational leader responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function. This role serves as the on-site operational and second-in ...
1 week ago
+Job summaryThe Operations Manager is a senior operational leader responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function. · +Serve as operational 2iC, supporting logis ...
2 weeks ago
Job summary Position: Operations Manager · The Operations Manager is a senior operational leader responsible for elevating client service execution, · driving cross-departmental efficiency and leading the transformation of client services into a centralized function. · This role ...
2 weeks ago
· Requisition Number: · Position Title: · External Description: · Role Summary · Conducts a broad range of marketing operations activities to ensure the accurate, timely, and compliant production, fulfillment, and distribution of Retirement Plan Services (RPS) digital and print ...
17 hours ago
This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology and finance. · We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve an ...
3 weeks ago
+OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. · +Acts as a liaison between practice stakeholders and OneOncol ...
3 weeks ago
We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. · ...
3 weeks ago
The Revenue Cycle Operations Project Manager will be responsible to effectively implement and execute initiatives throughout our RCO of Radnet.This person is responsible for overseeing the structure, organization and coordination in leading teams/staff to achieve the overall clin ...
1 week ago
Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. · ...
1 month ago
The Sales Operations Manager plays a crucial role in driving the efficiency and effectiveness of the sales team within the organization. · Lead the sales operations team in executing sales strategies and initiatives. · Analyze sales performance metrics and provide actionable insi ...
1 week ago
The Restaurant / Entertainment Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time.In this position, you'll help bring a vision to life every day for guests of their centers—and have a great time doing so. ...
1 month ago
Our Restaurant / Entertainment Managers help bring the vision to life every day for guests of their centers—and have a great time doing so. · ...
1 month ago
Priority Worldwide est à la recherche d'un(e) Gestionnaire des opérations dynamique et stratégique pour contribuer à la direction de notre division de transit, courtage et services à valeur ajoutée à notre bureau de Montréal. · ...
1 day ago
· (French follows) · Who We Are · Priority Worldwide is a fast-growing global freight forwarder committed to operational excellence and sustainability. Environmental responsibility is embedded in our mission, and we actively invest in initiatives that reduce our environmental fo ...
7 hours ago
Priorité mondiale est à la recherche d'un(e) Gestionnaire des opérations dynamique et stratégique pour contribuer à la direction de notre division de transit, courtage et services à valeur ajoutée. · Responsabilités Principales · Réviser, optimiser et mettre en œuvre l'ensemble d ...
19 hours ago
Job summary · We have openings for a Rock Star Hands on Operations Manager who shares our passion for Food and Service. This position offers strong potential for growth providing all the tools and platform necessary to develop into a strong General Manager. · ResponsibilitiesFOH ...
1 month ago
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departm ...
3 weeks ago
This role involves comprehensive administrative functions and managing services for the Department of Housing and Community Development to ensure efficient operation of the office. · Under direction of the Deputy Director performs various tasks such as client relations, day-to-da ...
1 month ago
The Overnight Operations Manager is responsible for managing the physical merchandising of all items for a retail branch location. · ...
1 week ago