Clinical Director - Greenville Clinic

Essential job functions  · Management  · Provide clinical management and oversight to assigned Associate Clinical Directors, Clinical Supervisors, Clinical Support Specialists, and Behavior Technicians.  · Ensure assigned clinical managers meet or exceed established Key Performan ...

Job description

Essential job functions 

Management 

• Provide clinical management and oversight to assigned Associate Clinical Directors, Clinical Supervisors, Clinical Support Specialists, and Behavior Technicians. 

• Ensure assigned clinical managers meet or exceed established Key Performance Indicators and develop plans to address any weaknesses. 

• Ensure clinical management establishes and maintains professional and ethical working relationships with staff, funding sources, community agencies, schools, medical practices, and other therapy providers. 

• Conduct quarterly parent satisfaction calls for assigned clients. 

• Mentor clinical managers to establish relationships with caregivers and effectively resolve concerns and grievances. 

• Address and attempt to resolve caregiver or employee concerns and grievances as needed. 

• Escalate and/or resolve time-sensitive and urgent issues (e.g., terminations, resignations, behavior excesses in clients, staff problems) by gathering information and following outlined processes. 

• Conduct scheduled individual and group check-in meetings as outlined to review performance related to roles and responsibilities. 

• Facilitate and engage in effective communication between department team members. 

Clinical Outcomes 

• Monitor effective implementation of administrative and therapeutic policies and procedures. 

• Ensure clients receive equal and consistent delivery of best-in-class clinical work, as defined in collaboration with managers and clinical leadership. 

• Oversee the training, supervision, and feedback provided by clinical management for BCBAs, behavior technicians, and registered behavior technicians. 

• Provide mentorship to assigned clinical managers and BCBAs and ensure adherence to BACB guidelines, company policies and procedures, and stakeholder requirements. 

• Review, monitor, and evaluate treatment integrity and treatment outcomes to ensure optimal implementation of ABA therapy delivery in collaboration with assigned clinical managers. 

• Maintain tracking systems to ensure quality of services and analyze information to make necessary changes in collaboration with the manager. 

Operations 

• Comply with required reporting metrics assigned by the manager to share information related to the assigned clinical teams and outcomes. 

• Support the execution of key service, quality, procedural, and growth initiatives among assigned clinical teams and regions in collaboration with the manager and clinical leadership. 

• Identify and report on trends within assigned teams and/or regions. 

• Identify barriers within assigned teams and/or regions and develop action plans in collaboration with the manager.

• Plan for clinical management and Clinical Supervisor caseloads in collaboration with the manager. 

• Oversee onboarding of new clinical management and Clinical Supervisors within the assigned team. 

• Collaborate with the Clinic Operations Manager to support staff and client scheduling alongside the scheduling team (as needed). 

• Ensure timely completion of all paperwork and phone contacts with caregivers, funding sources, outside agencies, and schools (as appropriate) regarding treatment and development of treatment plans. 

• Assist in achieving clinical goals and initiatives. 

• Participate in all required meetings as outlined. 

• Conduct regular audits and reviews to ensure team compliance with internal processes and procedures. 

Other 

• Be available after hours for counsel on issues related to ABA therapy delivery. 

• Perform other duties as assigned. 

Competencies 

o Supervision: 

• Minimum of 2 years experience supervising multiple levels of staff. 

• Provide exceptional and individualized field training for all staff. 

• Mentor Program Supervisors and Case Managers to support career advancement. 

• Conduct reviews and ongoing evaluations. 

• Individualize supervision style and communication to support various learning styles. 

• Inspire, motivate, elevate, and mentor individuals. 

o Communication: 

• Display clear and concise communication with executive staff, supervisory staff, and therapists. 

• Communicate effectively with supervisors using solution-based language. 

• Possess exceptional collaboration skills with colleagues and superiors to meet individual and corporate goals. 

• Provide direct, honest, and respectful solutions, strategies, and opinions when working with executive staff. 

o Planning & Project Management: 

• Develop project plans and coordinate projects. 

• Communicate changes and progress. 

• Complete projects on time and within budget. 

• Manage multiple deadlines and changing priorities. 

• Prioritize and plan work activities efficiently. 

• Plan for additional resources, set goals, and organize tasks effectively. 

• Develop realistic action plans. 

o Client Orientation: 

• Demonstrate concern for satisfying external and/or internal clients. 

• Quickly and effectively solve client/parent problems. 

• Communicate with clients to assess satisfaction with services. 

• Find ways to measure and track client satisfaction. 

o Quality: 

• Demonstrate accuracy and thoroughness. 

• Seek ways to improve and promote quality. 

• Apply feedback to improve performance. 

• Monitor own work to ensure quality and attention to detail. 

• Consistently meet deadlines and complete tasks, projects, and assignments on time.

o Adaptability: 

• Adapt to changes in the work environment. 

• Effectively handle frequent change, delays, or unexpected events. 

• Work well under stress. 

o Judgment: 

• Exhibit sound and accurate judgment. 

• Support and explain reasoning for decisions. 

o Critical Thinking: 

• Proactively anticipate issues and develop solutions. 

o Planning/Organizing: 

• Prioritize and plan work activities efficiently. 

o Teamwork: 

• Exhibit objectivity and openness to others' views and ideas. 

• Give and welcome feedback. 

• Contribute to building a positive team spirit. 

• Put the success of the practice above personal interests. 

o Interpersonal Relationships: 

• Build and maintain healthy relationships with co-workers, clients, and others. 

• Focus on solving conflicts with win-win solutions. 

• Listen to others without interrupting. 

• Keep emotions under control. 

o Communication: 

• Speak clearly and persuasively in positive or negative situations. 

• Listen actively and seek clarification. 

• Write clearly and informatively. 

• Read and interpret written information effectively. 

o Results: 

• Focus on completing essential tasks within an appropriate timeframe. 

• Effectively set priorities. 

• Demonstrate proficiency in both quality and quantity of work. 

• Perform effectively under pressure and/or opposition. 

• Delegate responsibilities effectively. 

Knowledge, Skills, Experience 

• Master's degree in ABA or a related field. 

• BCBA or BCBA-D certification in good standing and appropriate state licensure. 

• Proven experience managing small teams. 

• Excellent written and verbal communication skills. 

Work Environment, Physical Conditions 

• Ability to work in a fast-paced environment. 

• Ability to work 40+ hours per week. 

• Local travel required. 

• Ability to work cooperatively with others. 

• Must comply with practice policies and procedures. 

• Regular in-office schedule required. 

• Physical activities include standing, sitting, walking, bending, and kneeling for extended periods. 

• Must be able to reach, pull, and push. 

• Requires manual dexterity, auditory, and visual skills. 

• Ability to lift up to 15 lbs.

#NCBCBA

Salary: $95,000/year + quarterly bonus potential