Customer First Administrator - Irvine, United States - Computech Corporation

    Computech Corporation
    Computech Corporation Irvine, United States

    1 month ago

    Default job background
    Manufacturing / Mechanical
    Description

    Title: Customer First Administrator

    Job ID:

    Location: Irvine, California 92618

    Duration: 6+ Months

    Job Description:

    • The manager is looking for Level 2 associates, someone who is exceptionally well at handling customer queries and will be working in a call center environment to support and investigate claims.
    • This individual will be dealing with actual civil lawsuits and need to investigate customer's claims thoroughly.
    • This individual will be responsible for managing and organizing documentation, doing regular follow-ups, helping case managers and must have a good understanding of California Lemon Law requirements.
    • Initially this individual will be working on 10/20 cases a day, however the volume of the cases will be increased with time. They will be making the case ready to take a decision.
    • Also, this would be a 100% onsite position.
    • Years of Experience: s of Experience: 3-5 years of experience
    • Preferred to have: Law Degree OR Paralegal experience/Legal Secretary experience

    Who we are:

    Collaborative, respectful, a place to dream and do—these are just a few words that describe life at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream, Do, and Grow with us.

    What we're looking for:

    The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases.

    Requirements:

    • Strong written and oral communication.
    • Organizational and time management skills is a PLUS.
    • Ability to maintain the strictest of confidentiality Added bonus if you have.

    Preferred:

    • Previous automotive call center or customer relations experience.
    • Previous Toyota or Lexus experience.

    Note- 2 Rounds of Interviews

    1st round - 30 minutes Virtual Meeting.

    2nd Round - In person Panel Interview at client location (Irvine, CA)