Customer Service Representative - Phoenix, United States - PSG Global Solutions

Description

Job Description

We're looking for a Customer Service Representative, working in the Banking/Finance industry in Phoenix, Arizona, United States.

• Responsible for providing quality customer experiencewhile working to resolve customer's complaints/enquiries.
• Research cases independently.
• Responsible for reviewing the customer's credit cardprofile, payments, reviewing accounts, assisting the customer understand theirbalances.
• Call around 3-5 minutes approximately calls perday (higher volume calls in the earlier shifts). Calls are back-to-back andsometimes a breather in between calls. Types of calls include payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers.
• Transfer more escalated calls to another department.

Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it

• At least 6 months customer service experience. Call centerexperience is a plus.
• Great attention to detail.
• Experience in navigating multiple systems at once.
• Has extensive research skills - will be researching caseworkthemselves. Experience in analyzing situations, identifying solutions, and makingdecisions.
• Able to handle inquiries, complaints, and issues withprofessionalism and a positive attitude. Able to build rapport with customersquickly and effectively.
• Excellent communication skills.