Knowledge Content Specialist - Calabasas
1 day ago

Job summary
The Knowledge Content Specialist's primary goal is to support global Contact Center operations by creating and maintaining Contact Center Resources - including, but not limited to, the Knowledge Base,Training Materials, reference guides, SOPs,
FAQs, and other operational documentation.
This Specialist manages the intake
and prioritization of content change requests based on business impact and ensures that documentation
and AI outputs comply with regulatory requirements,
brand voice,and quality standards.
Job description
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