Front Desk Clerk - Woodlake Dr Chesapeake, Virginia, United States

Only for registered members Woodlake Dr Chesapeake, Virginia, United States

2 days ago

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Description · The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · General Requirements: · • Maintain a warm and friendly ...
Job description
Description

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements:


• Maintain a warm and friendly demeanor at all times.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Must be able to work flexible shifts.


• Must be able to stand for long periods of time.

Fundamental Requirements


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.


• Ensure logging and delivery of packages, mail and messages to guests.


• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.


• Follow all cash handling and credit policies.


• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.


• Handle check-ins and checkouts in a friendly, efficient and courteous manner.



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