Senior Customer Success Manager- Onshape - Boston, MA, USA

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.  · Our people make all the difference in our ...

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Description

Boston, MA (hybrid, 2 days per week in office)

Please include a brief cover letter (no more than 300 words) summarizing: 

• Why you're interested in a Customer Success role - What draws you to this type of work and how it aligns with your strengths?

• Why Onshape specifically - What excites you about our platform, mission, or team, and how you see yourself contributing to our success?

Customer Success Manager – Empower Innovation with Onshape

Are you a relationship-builder who thrives on helping customers succeed? At Onshape, we're redefining how products are designed with our cloud-native CAD platform—and we're looking for a Customer Success Manager to help our customers unlock its full potential. In this role, you'll manage a portfolio of SMB and mid-market accounts, guiding them from onboarding through renewal. You'll be their strategic partner, ensuring they achieve measurable value and become long-term advocates for Onshape.

Responsibilities:

• Own the post-sale relationship for a portfolio of customers.

• Lead onboarding, training, and adoption of Onshape's platform.

• Conduct regular engagements and quarterly business reviews to track ROI.

• Build deep relationships with key stakeholders and decision-makers.

• Build multiple champions at each account.

• Act as the voice of the customer internally, influencing product and strategy.

• Drive renewals and identify opportunities for upsell/expansion.

• Foster customer advocacy through referrals, case studies, and testimonials.

Requirements:

• 2+ years in a customer-facing role (Customer Success, Account Management, etc.).

• Impassioned with the task at hand.

• Strong communication and relationship-building skills.

• Experience managing multiple accounts and projects simultaneously.

• Ability to work cross-departmentally with individual contributors and executives.

• A proactive, solution-oriented mindset.

• Always curious, asking questions and understanding "the why."

• Adaptable to different situations and accountable for all actions.

• Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.).

• Bonus: Experience with CAD, engineering, or design tools.

Cover Letter Required:
Please include a brief cover letter (no more than 300 words) summarizing: 

• Why you're interested in a Customer Success role - What draws you to this type of work and how it aligns with your strengths

• Why Onshape specifically - What excites you about our platform, mission, or team, and how you see yourself contributing to our success?

Why Join Us?

• Be part of a team that's transforming the manufacturing and design industry.

• Work with innovative customers and cutting-edge technology.

• Grow your career in a collaborative, customer-obsessed environment.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $89,000-115,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.  Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.  

For more information about PTC's comprehensive benefits, please visit our Careers Page.  

Applications will be accepted on an on-going basis.   

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.PTC endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."