Senior Administrative Assistant, Enrollment Services - Newtown, PA , USA

It's great to work at a place where people are truly committed to serving our students We're committed to bringing passion and energy to our College.  · Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Buc ...

Job description

It's great to work at a place where people are truly committed to serving our students We're committed to bringing passion and energy to our College. 

Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Bucks County Community College a great place to work

This position provides advanced executive administrative support and project coordination for the Vice President of Enrollment Management and functions as the lead classified position for administrative operations across the Enrollment Management division. Enrollment Management includes Admissions, Advising & Transfer Services, Enrollment Communications, Financial Aid, Records & Registration, Testing Services, and High School Initiatives/Dual Enrollment.

The Senior Administrative Assistant works cross-functionally with administrative and specialized support staff across all Enrollment Management units to ensure coordinated workflows, consistent communication, accurate process management, and timely execution of division-wide initiatives. The role includes project tracking, operational data support, communication management, and oversight of complex processes such as appeals and residency determinations.

Although the Administrative Assistant does not directly supervise and evaluate staff members, this person plays a leadership role in office operations and is often the first point of contact for complex or sensitive situations. Routine responsibilities include overseeing processes such as tuition appeals, withdrawal appeals, and residency determinations. The employee must demonstrate flexibility and adaptability as procedures, systems, and operational needs evolve.

Due to the nature of daily interactions in this position, errors in judgment can have significant consequences. The Administrative Assistant frequently communicates sensitive or unwelcome news regarding tuition, appeals, and residency issues under the direction of the Vice President of Enrollment Management. This requires tact, diplomacy, and strong problem-solving skills to prevent issues from escalating into prolonged or unproductive situations. Consequences of errors in these areas could include legal actions against the College and potential harm to the College's reputation within the community.

Primary Functions

• Provides high-level administrative support to the VP of Enrollment Management, including calendar management, meeting coordination, preparing materials, drafting communications, and ensuring timely follow-up. Communicates with students, faculty, staff, and external partners on behalf of the VP to support the smooth operation of Enrollment Management functions.

• Works collaboratively with administrative and specialized staff across all Enrollment Management units to coordinate workflows, align procedures, share information, and resolve cross-unit operational issues. Serves as a central communication hub for the division.

• Coordinates projects and initiatives across the division, including dual enrollment operations, accreditation readiness, advising and registration workflows, and enrollment-related activities. Tracks deadlines, deliverables, risks, and progress; prepares summaries and project documentation.

• Reviews and manages processes related to tuition appeals, withdrawal appeals, residency determinations, and related documentation. Ensures consistency, accuracy, and timely completion while applying College policies.

• Collects, organizes, and summarizes operational data for use by the VP and department directors, including enrollment trends, caseload metrics, and participation data. Assists with preparing routine and ad hoc reports.

• Other duties as assigned.

Minimum Qualifications

• Associate's degree or equivalent years of relevant experience required; Bachelor's degree preferred.

• 3 years job-related experience in a professional office setting.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Ability to handle confidential matters with discretion.

• Ability to communicate effectively.

• Ability to screen and solve problems.

• Ability to work independently with general supervision.

• Skilled at managing multiple tasks and priorities.

• Ability to work within and respond effectively to time constraints.

• Must be detail oriented and highly organized.

Hourly Range $ $ commensurate with experience)

Application

Apply online at:

Applications must consist of a letter of application addressing this specific position and the candidate's interest and qualifications for coming to Bucks County Community College, resume/CV, and a list of five professional references. References will not be contacted without prior permission. Finalists may be asked to provide additional materials.

Deadline

Applications will be accepted until the position is filled.

Benefits

Bucks County Community College offers an exceptional benefits package that includes medical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, generous paid time off, tuition waivers, tuition assistance, wellness center, cafeteria, and free parking on a beautiful Bucks County campus.

We are proud to be an organization that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. 

Please Note: At this time, the College does not provide work visa sponsorships. To be considered for employment at Bucks County Community College, applicants must be permitted to legally work in the United States without employer sponsorship. Bucks County Community College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.