Application Support Lead - Austin
12 hours ago
Job description
Project Lead II – RULIS ApplicationLocation:
Austin, TX (Hybrid – 4 days onsite)
Rate:
$50-65/hour
Duration:
Contract
Position Overview
Our client is seeking a Project Lead II to support the RULIS application within the Right of Way (ROW) division.
This is a mid‑level technical leadership role (4–7 years of experience) requiring strong hands‑on application support experience, the ability to work independently, and close collaboration with business partners, vendors, and technical teams.
The ideal candidate brings experience supporting Java‑based enterprise applications, troubleshooting SQL and performance issues, and coordinating release, infrastructure, and security activities in a regulated or large‑scale enterprise environment.
Key ResponsibilitiesManage and resolve operational support tickets for the RULIS application
Act as the primary point of contact for business unit requests and production support
Coordinate with vendors to troubleshoot database, performance, and batch processing issues
Investigate extended nightly process runtimes and recommend optimizations
Serve as a liaison between ROW business stakeholders, technical teams, and vendors
Track and manage enhancement requests and align work with business priorities
Collaborate with the ROW division on service improvement initiatives, steering committee discussions, and system performance metrics
Lead or coordinate:
Server migrations
Firewall rule changes
Penetration testing schedules
CAB submissions
Application deployments, hotfixes, and post‑deployment monitoring
Required Experience & Skills (Must‑Have)
Core Experience
4+ years of operational application support experience, including:
Responding to and resolving support tickets with minimal supervision
Prioritizing, escalating, documenting, and communicating issue status
Working directly with business and technical stakeholders to drive resolution
Serving as a primary support contact for business units
Technical Skills
4+ years supporting Java‑based enterprise applications
Working knowledge of relational databases:
Oracle
Microsoft SQL Server
Experience troubleshooting SQL performance issues, including:
Nightly batch or scheduled job runtimes
Performance degradation analysis with vendors
Experience with version control tools (GitHub or similar)
Familiarity with modern development productivity tools, including automated or AI‑assisted tools for development, testing, documentation, or analysis
Application & Release Management
Experience translating business requirements into technical tasks
Ability to track enhancements and align delivery with business priorities
Experience preparing and managing:
CAB documentation
Release and deployment logistics
Hotfixes and post‑deployment monitoring
Infrastructure & Security Coordination
Experience leading or coordinating:
Server migrations
Firewall rule changes
Penetration testing
Application deployments and soft launches
Documentation & Communication
Strong documentation skills, including:
Job aids
Training materials
Operational procedures
Excellent written and verbal communication skills with both technical and non‑technical audiences
Preferred / Nice‑to‑Have Qualifications
Experience supporting application modernization or technology refresh initiatives
Familiarity with open‑source Java frameworks
Experience working in DevOps or CI/CD environments
Background supporting large, business‑critical systems with high performance and reliability requirements
Prior experience working onsite with ROW or similar business units
Strong collaboration skills with the ability to translate operational workflows into technical solutions
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