Seasonal Sr. Customer Assistance Representative - Beacon, United States - Enterprise Holdings

Description

Overview:

We are immediately interviewing for our seasonal Customer Assistance Representative Sr. positions

The Seasonal Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is located at our Beacon, NY Branch Location, 451 Fishkill Ave, Beacon, NY

Our flagship office is located at 283 N Bedford Rd, Mt Kisco, NY

This is a seasonal full-time position that will start as early as May 20, 2024 and ending on or before October 17, 2024

Pay: $17.50 / hour

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must have at least 2 years of customer service experience OR 2 years of college experience
• High school diploma or GED equivalent required
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations, must be available to work 40 hours per week during the season
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.