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Customer Success Manager - Lehi, United States - EasyPost
Description
About the role:
The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction.
What you will do:
o Build and nurture long-term relationships with customers, serving as their main point of contact.
o Identify customer needs and growth plans to help expand the customer footprint within EasyPost's stack of services.
o Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer's problems.
o Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
o Have the hard conversations.
o Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM.
o Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.
o Bachelor's Degree
o 5+ years of related experience in a customer facing role, master's degree and 3+ years of related experience, or equivalent related work experience.
o Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
o A self-starter with initiative, drive and strong desire to succeed.o Previous experience working in shipping and logistics a plus.
o Knowledge of Salesforce and Zendesk a plus.