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    Customer Success Manager - Miami, United States - Mackinnon & Partners

    Mackinnon & Partners
    Mackinnon & Partners Miami, United States

    4 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    ToolLive is the first one-stop solution digital platform dedicated to aerospace tooling park management. With Toollive, users can loan tooling on need, track & monitor their assets, and follow asset park lifecycle (Maintenance, repairs, upgrade, documentation, etc.)

    Within a very dynamic team operating in an international environment, and in the scope of our partnership you oversee deploying all TOOLLIVE functionalities within end user (airlines,

    MRO, Lessors, OEM) workflow.

    ESSENTIAL FUNCTIONS

    Management of complete process related to a customer's integration into ToolLive platform in the Americas:

    • Users' asset analysis
    • Data cleaning
    • Upload DATA into M&P ERP system and linking into TOOLLIVE
    • User accounts creation
    • User training and accompaniment during deployment process
    • Bug reporting to development team and resolution follow up
    • Daily Support to end users on TOOLLIVE use
    • Customer satisfaction survey and proposition of improvement and correction action plan
    • Gather End users' new development ideas and requests, evaluate and implement in the development roadmap

    REQUIREMENTS

    Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.

    • 2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the abovementioned
    • tasks.
    • AS degree or equivalent experience and or education combination
    • Ability to read and write English, follow verbal instructions and use simple math
    • Proficient computer skills – Microsoft Office
    • Must be able to travel.

    COMPETENCIES

    • Organizational skills
    • Technical capacity
    • Initiative, collaborative, articulate, calm and resourceful
    • Time Management
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