Customer Service Specialist - Falmouth - MP RPO

    MP RPO
    MP RPO Falmouth

    7 hours ago

    Description

    Who are you:

    Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.


    What you will be doing:

    What to expect as a Customer Service Specialist: This is a hybrid role -
    between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis
    on Customer Service.



    • Customer Interaction - Call intake

    • Listen attentively to customer concerns, inquires, and service requests.

    • Gather and document accurate information about the customer, appliance model, serial number,
    issue, and pertinent details.

    • Communications Hub

    • Work within the supportive team in the Service Department

    • Appointment Scheduling

    • Quality Assurance and Problem Resolution

    • Front Desk Support 2 days a week

    • Weekly Pay


    Our ideal candidate has:

  • 1+ years of experience as a Call Service Agent, or similar experience/call center
  • Excellent verbal and written communication skills
  • Desire to continuously expand skillset
  • High School Diploma or equivalent

    • About our client:

    Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.


    Additional information:

  • Monday-Friday, 8:00am-4:30pm
  • Competitive hourly rate
  • $21.00-$23.00/hour depending on experience
  • Healthcare
  • 401k match
  • Vacation and Sick Time
  • PTO

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