Customer Service Representative - Greeneville - Forward Air

    Forward Air
    Forward Air Greeneville

    1 week ago

    Full time $65,000 - $125,000 (USD) per year *
    Description

    Position: Corporate Customer Service Representative

    Schedule: Flexible Schedule, Monday- Friday 11:15am-8:15pm, onsite, FT Benefits package

    Compensation: $17 per hour, bi-weekly pay

    Job Description:

    The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

    Core Duties & Responsibilities:

    • Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
    • Data entry (documenting calls and emails internally)
    • Process shipment change requests and follow up to ensure completion
    • Run customer reports and provide results to appropriate parties on time
    • Review shipment tracking history and report delays
    • Maintain records and logs as required by specific job function
    • Consistently monitor email requests and provide detailed information in a timely fashion
    • Regular and dependable attendance
    • Office cleanliness - work space must be kept neat and organized
    • Other duties as assigned

    Requirements:

    • Must have at least 1 year of customer service experience
    • Demonstrated ability to carry out assignments to their completion and meet deadlines
    • Ability to establish and maintain effective working relationships with customers, employees, and management
    • Desire for a long term career with an industry-leading company
    • Ability to present and maintain a positive corporate image in a fast paced environment
    • Proactively establish and maintain effective working team relationships with all support departments
    • Must be proficient with Microsoft Office products – in include: Word, Excel, PowerPoint, Outlook, etc
    • Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc.
    • Ability to multi task and perform several duties at one time
    • Ability to handle heavy work load and work well under pressure
    • Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc)
    • High School diploma or GED equivalent
    • Must be able to pass basic Hazardous Materials Training

    Skills:

    • An ideal candidate will possess a "can do" attitude with a "will do" work ethic
    • Strong verbal and written communication skills
    • Experience with a DOS based operating system AS400 a plus
    • Transportation industry knowledge and experience is a plus
    • Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs
    • Ability to type 35 wpm

    Forward Air is an Equal Opportunity employer.

    Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

    Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

    Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

    * This salary range is an estimation made by beBee
  • Work in company

    Customer Service Representative

    Only for registered members

    +The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. · +Must have at least 1 year of customer service experience · Demonstrated ability to carry out assignments to their ...

    Greeneville

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The Corporate Customer Service Representative will field incoming calls from external customers... · Must have at least 1 year of customer service experienceDemonstrated ability to carry out assignments to their completion and meet deadlinesAbility to establish and maintain effec ...

    Greeneville Full time

    1 month ago

  • Work in company

    Patient Service Representative

    Only for registered members

    The Patient Service Representative greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes. · ...

    Greeneville, TN

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are seeking a full-time customer-oriented service representative. A customer service representative will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · Manage incoming callsGenerate s ...

    Greeneville, TN

    1 month ago

  • Work in company

    Patient Service Representative

    Only for registered members

    Job Description: · Summary: · The Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes. The duties of the PSR may include, but are not limited to: updating and sched ...

    Greeneville, TN $32,000 - $52,000 (USD) per year

    6 days ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Description · Position: Corporate Customer Service Representative · Schedule: Flexible Schedule, Monday- Friday 11:15am-8:15pm, onsite, FT Benefits package · Compensation: $17 per hour, bi-weekly pay · Job Description: · The Corporate Customer Service Representative will field in ...

    Greeneville, TN, United States $65,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Patient Service Representative

    Only for registered members

    The Patient Service Representative shall promote a high level of customer service. · A friendly personality with good people skills including team collaboration Excellent written communication skills · Responsibilities Of The Patient Service Representative Include The Following G ...

    Morristown

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptio ...

    Johnson City $65,000 - $125,000 (USD) per year

    1 day ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Location: · 2805 N Roan St, Johnson City, Tennessee 37601 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you ...

    Johnson City $65,000 - $125,000 (USD) per year Full time

    1 day ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Location: · 1805 E Stone Dr, Kingsport, Tennessee 37660 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you wi ...

    Kingsport $65,000 - $125,000 (USD) per year OTHER

    1 week ago

  • Work in company

    Financial Service Representative

    Only for registered members

    If you're seeking more than just a job, join Heights Finance and kickstart your career · Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit s ...

    Morristown $15.25 - $21.75 (USD)

    4 days ago

  • Work in company

    Client Service Representative

    Only for registered members

    · The Client Service Representative provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. · Leads practice op ...

    Kingsport $12 - $16 (USD) Full time

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. · The CSR works in partnership with the field sales representatives, manages all aspects of the order to cash ...

    Kingsport

    1 month ago

  • Work in company

    Service Sales Representative

    Only for registered members

    Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. · ...

    Kingsport

    1 month ago

  • Work in company

    Customer Service Representative

    Advanced Call Center Technologies, LLC.

    Advanced Call Center Technologies – Job Description Call Center Representative – Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Summary Customer Service Representatives use excellent communication and interpersonal skills to assist customer ...

    Johnson City $65,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service Representative

    Only for registered members

    +Job summary · Provide customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of MCB products. · +ResponsibilitiesBe a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a ...

    Unicoi

    1 month ago

  • Work in company

    Route Service Representative

    Only for registered members

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. · A physical, fast-paced job that delivers and picks up uniforms, shop towels and other facility service products. ...

    Kingsport

    1 month ago

  • Work in company

    Patient Service Representative

    Only for registered members

    The Patient Service Representative shall promote a high level of customer service. · Greet and check in patients with a gracious and helpful attitude. · Assist patients with paperwork needs... · ...

    Morristown, TN

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Job Summary · Responsible for responding to BrightRidge's customers' needs in every area of Customer Service. · Essential Functions · Cross-train in all areas of Customer Service and in that capacity, rotate jobs as directed. · Assist customers utilizing established expectations ...

    Johnson City $65,000 - $125,000 (USD) per year

    2 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Greet consumers and visitors in a professional manner. Handle all incoming calls and fielding them accordingly, addressing consumer questions and needs, providing an overall welcoming environment. · ...

    Johnson City, TN Full time

    1 month ago

Jobs
>
Customer service representative
>
Jobs for Customer service representative in Greeneville