- Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location
- Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately
- Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations
- Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends
- Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included
- Maintain current knowledge of and ensure compliance with company policies and procedures
- Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA
- Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies
- Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion
- Make sure all incoming equipment is properly bagged and tagged, as outlined by the company
- Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly
- Safely and efficiently operate company vehicles; maintain a good driving record
- Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control
- Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
- Responsible to perform other duties as assigned by management
- High school diploma or equivalent.
- One year of delivery experience is preferred.
- Healthcare experience preferred.
- Must have a valid, state-issued driver's license with a good driving record.
- Able to physically lift, carry, and move up to 150 lbs.
- Mechanically and technically inclined.
- Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.
- Good verbal and written skills.
- Able to use technology and software efficiently.
- Professionally postured in both behavior and physical appearance.
- Strong interpersonal and communication skills; respectful and polite in all interactions.
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Patient Service Technician - Jackson, United States - Viemed Healthcare Inc.
Description
Essential Duties and Responsibilities:
Qualifications:
Preferred Knowledge, Skills and Abilities:
Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties and responsibilities may change at any time with or without notice.
