Director of Medical Quality - Newton, MA, United States - Partners Healthcare System

Description

The Administrative Director (AD), Maternity and Pediatrics is the business strategy and operational lead for the Department of OBGYN and Department of Pediatrics.

The AD is the administrative partner to the Chair of OBGYN, Chair of Pediatrics and the Associate Chief Nurse and his/her scope of responsibility includes business strategy, interinstitutional programs and relationships (NWH Behavioral Health, NWH Emergency Dept, NWH Dept of Medicine and MGB counterparts), financial and operational performance.

The AD reports to the senior leader of Clinical Operations for Newton-Wellesley Hospital and works alongside the Chair of OBGYN, Chair of Pediatrics, Clinical Directors and the Associate Chief Nurse.

The AD works with these leaders, and other hospital directors and senior leadership to advance the goals of maternal and pediatric health in collaboration with MGB Medical Group.

Women's Health, Pediatric Hospitalists, Special Care Nursery, Labor and Delivery, Post-Partum, Ante-Natal, Maternal Fetal Medicine, Assisted Reproductive Technology and Neonatology.

The Department employs a team of hospital-based providers and support personnel that includes Administrative Assistants, Practice managers, Social Workers, Physicians, Advanced Practice Providers, and Practice Specialists/Medical Assistants.

In conjunction with the Clinical Operations senior leadership, Chair of OBGYN, Chair of Pediatrics, Associate Chief Nurse, develop strategic plan for the Department.

• Hold monthly meetings with each of the Chiefs/Medical Directors, and Associate Chief Nurse to review performance dashboards for their areas, work on strategic initiatives.
• In conjunction with Chair(s) and Associate Chief Nurse, lead monthly Division Chief meeting, providing hospital and business updates and reporting out on other operational projects and metrics that relate to the Department.
• Oversee Practice Managers and Administrative Assistants, as well as the team of hospital-based providers.
• Regular meetings with the Practice Managers to obtain operational updates on practices, review performance data, provide mentorship.
• Work closely with MGB Strategy, Planning and Business Intelligence, and MGB Strategy and Development to prepare and complete business plans
• Serve as administrative liaison for the Department with nursing leads; attend Patient Care Services, Department of OBGYN, and Department of Pediatrics Committee meetings as needed, as determined by Chair(s) and Associate Chief Nurse.
• Serve as administrative liaison for the Department with inpatient administrative and nursing leads.
• Work with administrative and clinical leadership to develop, oversee and report on physician compensation for designated employed physicians. In conjunction with Chair, develop appropriate physician productivity targets for inclusion in new or revised compensation plans; track on performance and share performance data with physicians on a regular basis.
• In conjunction with Chair, ACMO, Clinical Operations senior leadership, and Contract Specialist, as well as with MGPO/BWPO/MGB counterparts, develop any new PSAs and/or space & support agreements. Track performance of these contracts;
• Develop and maintain working relationships with Administrative Directors, Executive Directors, VPs and other clinical leaders, from the Provider Organizations (PO's), for successful collaboration.
• Responsible for monthly NWH Close Meeting report-out for Department of OBGYN and Department of Pediatrics
• Manage financial performance of all hospital-based designated sites. Review generated reports to assess and improve upon financial performance.
• Responsible for developing and reviewing business plans and projected profit and loss statements as needed for new initiatives
• With Chair(s), lead system work from NWH perspective, for any system-level work in OBGYN and Pediatrics in the future.
• Attend necessary interinstitutional planning meetings.
• Work with Practice Managers and Medical Directors/Chiefs to consistently assess for the need to improve quality of care through process redesign work and execute on this improvement work where needed.
• Work with practice managers and medical directors/chiefs, to improve operating efficiency at sites as needed to meet or exceed budget projections, including standardizing policies and procedures across all practice sites.
• Meet or exceed quality, safety and patient experience goals.
• Ensure compliance with all regulatory agencies.
• Practice managers, Administrative Assistants and Service Line Managers for hospital-based programs will report directly to this position.

• Graduate of MBA, MHA or MPH program preferred. Lean, Six Sigma, Project Management training preferred.

Five to seven years' experience in physician practice management with at least three years' experience in physician practice management.

Must be able to work independently and in teams, develop & analyze financial data, oversee projects and manage staff.