Specialist, Customer Operations - East Windsor Township - Eugia US LLC

    Eugia US LLC
    Eugia US LLC East Windsor Township

    2 weeks ago

    Description

    Division Overview
    Eugia is US-based independent specialty pharmaceutical company focused on generic sterile injectables, oncology, hormones, and ophthalmic medicines. Eugia has best-in-class, dedicated manufacturing and R&D capabilities to meet customer needs as they emerge. We are committed to consistently providing our customers with high quality specialty medicines.
    Eugia's mission is to make the process of buying specialty pharmaceutical products an experience customers look forward to, and our vision is to become synonymous with excellent customer service and continuously improve upon this excellence by being transparent, responsive, and consistent. We are expanding Eugia's capabilities to include the manufacture of highly complex injectables to answer that need.
    Eugia is the partner of choice to deliver on the promise of generic specialty pharmaceuticals.
    Job Overview
    The Customer Operations Specialist at Eugia US will play a key role in supporting the commercial organization by managing critical customer service functions and operational reporting. This individual will be a point of contact for internal and external stakeholders and will be instrumental in ensuring timely and accurate support related to order processing, reporting, and customer communication.
    This role is based onsite in East Windsor, New Jersey.
    Responsibilities

    • Perform all core Customer Service functions, including but not limited to:
      • EDI And manual order entry
      • Order allocation and inventory coordination
      • Responding to phone and email inquiries
      • Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues
    • Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines
    • Generate and distribute daily sales, inventory, and backorder reports for senior leadership
    • Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests
    • Handle customer claims related to overages, shortages, returns, and related issues
    This is not an exhaustive list of all responsibilities, duties, skills, efforts, or requirements associated with the role. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned with or without notice.
    Qualifications - Skills & Requirements
    • Advanced proficiency in Microsoft Excel; strong working knowledge of other Microsoft Office applications
    • Excellent verbal and written communication skills
    • Exceptional attention to detail and accuracy in a fast-paced environment
    • Strong organizational and time management skills with the ability to handle multiple tasks simultaneously
    • Demonstrated patience, professionalism, and resilience when resolving complex or sensitive customer issues
    • Ability to collaborate effectively with internal departments and external customers
    • Quick learner with a proactive and adaptable approach to new systems and processes
    Education & Experience
    • Minimum of 3 years' experience in a customer service or operations-related role; pharmaceutical industry experience strongly preferred
    • Bachelor's degree preferred, but not required
    The annual base salary range for this position is $29.78/Hour to $34.51/Hour depending on factors such as experience level, knowledge, skills, and abilities. Final compensation decisions will consider these and other relevant business needs. In addition to base salary, this position is eligible for an annual bonus, with target percentages varying by role. The total compensation package may also include discretionary incentives and role-based monthly allowances (e.g., cell phone or car allowance, where applicable).
    Health and Welfare Offerings:
    • Medical Insurance: Choice of four Horizon Blue Cross Blue Shield of New Jersey plans - PPO, EPO, HDHP, and OMNIA. Premiums and coverage vary by plan.
    • Prescription Coverage: Included with medical insurance; tiered copays based on medication type.
    • Dental Insurance: Choice of three plans - DHMO, Core PPO, or Buy Up PPO plans.
    • Vision Insurance: Choice of two plans - Base and Buy Up options.
    • Life and AD&D Insurance: Company-paid Basic Life and AD&D (1x annual salary up to a specified maximum), with optional Supplemental coverage.
    • Disability Insurance: Voluntary Short-Term Disability (employee-paid); Long-Term Disability is company-paid.
    • Flexible Spending Accounts (FSAs): Available for health care and dependent care expenses.
    • Health Savings Account (HSA): Offered with HDHP enrollment; employee-funded.
    • Voluntary Benefits: Identity Theft Protection, Critical Illness Insurance, Accident Insurance, and Legal Insurance (all employee-paid).
    • Employee Assistance Program (EAP): Confidential support services at no cost.
    • 401(k) Retirement Plan: Pre-tax and Roth contribution options available, with company match; vesting applies.
    • Paid Time Off: Includes vacation, PTO, and company holidays (varies by role and tenure).
    • Employee Referral Program: $1,000 bonus for each qualified hire you refer.
    Physical Requirements
    OFFICE POSITION - While performing the duties of this job the employee is required to:
    • Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
    • Specific vision abilities required by this job include close vision requirements due to computer work
    • Light to moderate lifting is required
    • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
    • Ability to sit at a computer terminal for an extended period of time Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    Additional Physical Requirements
    No Additional Requirements
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