Loan Counselor/Late Stage Collections
3 weeks ago
Job summary
Serve the American Dream Through Attainable Home Ownership. Top hourly pay Starting at $22/Hour+ and up to $750/month in bonus Full desktop equipment provided Industry leading company with great culture and A+ BBB Ranking *Remote Chandler AZ*
Manage a portfolio of mobile home mortgage loans across all stages of delinquency Perform outbound and inbound borrower contact to resolve delinquent accounts Analyze borrower financial situations and provide counseling on available options Negotiate repayment plans and resolve delinquencies through full reinstatement Evaluate eligibility for loss mitigation options including forbearance repayment plans and loan modifications Initiate and track loss mitigation workflows in compliance with investor guidelines Maintain accurate detailed servicing notes in the loan servicing system Ensure compliance with FDCPA CFPB RESPAand investor requirements Collaborate with internal departments such as Loss Mitigation Customer Service Bankruptcy Foreclosure as needed Meet or exceed individual team performance metrics
Job description
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