Product Specialist - Willow Grove, United States - Carolina Handling

Description

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All Addresses

Willow Grove, PA
Cranberry Township, PA

Functional Group

Job Title

Requisition Number

ARB-12981

Job Description

Job Summary: The Product Specialist is responsible to lead our sales process and support customers in their assigned product offerings. This would include being a subject matter expert in the benefits of these products. This role will be responsible to lead end to end projects across all phases of the sales cycle including but not limited to discovery, requirements gathering, design, quotation, implementation, testing, training, and operations. This individual takes overall ownership of the solution delivery, managing operations services, client stakeholder management, contribute to business development and selling activities, supporting the sales team in project planning and team management.

Dties/Responsibilities:

• Assist to manage implementation process to meet customer expectations.
• Work with the sales team to assist in product training, sales calls, and project quoting.
• Achieve gross margins and profitability targets for new equipment sales.
• Grow sales revenue through existing customer base and new account development.
• Collaborates with management in the development of goals/objectives. Influences and assists other areas of the business to align with and achieve corporate objectives.
• Represents the Company in negotiations with suppliers, service providers and/or customers where outcomes have a significant impact on the company's profitability and success.
• Utilizes comprehensive/in-depth understanding of customer requirements and focuses on high leverage opportunities to ensure customer satisfaction. Ensures all members of division(s)/functional areas of responsibility are committed to proactively meeting or exceeding customer needs. Demands excellent relationships with external and internal customers by setting an example for subordinates.
• Provide accurate and timely information used for managing the business, including leads, proposals, marketing data, competitive data, sales forecasts, sales performance, and expense management.
• Under the direction of the Director of Systems & Automation, Product Specialist is expected to take actions and make decisions to execute business plans to ensure organizational success.
• Ensures commitment to the most cost effective, accurate and timely implementation of projects and activities. Accountable for meeting or exceeding performance metrics for division/site/functional area.
• Performs other related duties as assigned.

Core Competencies:

Collaboration: Teamwork is in our DNA as we break down silos and prioritize cross-functional synergies, while utilizing an innovative, out–of –the box problem solving approach.

Customer Focus: Have a high sense of urgency to ensure complete customer satisfaction, as it is a critical component of everything we do.

Commitment: Consistently providing dedicated effort to guarantee a high- quality work product.

Continuous Improvement: Never settling for status quo, always adapting, and challenging ourselves to be better than yesterday.

Required Skills/Abilities:

• Excellent communication skills, written and verbal to all levels of organization.
• Excellent interpersonal and influencing skills with the ability to educate and inspire.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook)
• Broad knowledge of the entire sales process required preferred business-to-business sales experience.
• Requires strong problem solving, organizational, project and time management capabilities.
• Ability to establish and develop relationships that promote sales on a continual basis.
• Analytical skills in conjunction with market research to support sales efforts.
• Ingenuity and originality in management/leadership style.
• Strong customer focused philosophy
• Mechanical aptitude & understanding
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs

Education and Experience: · Bachelor's Degree or significant appropriate experience. · 3 or more years of sales & managerial experience in B2B · Material Handling & Conveyor experience is extremely helpful. Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be willing to travel.
• Must be able to continuously talk, hear and speak with good articulation and voice control.
• Must be able to use fingers and hands to handle, feel and reach with hands and arms to lift, file and handle inventory.
• Must be able to work in a fast-paced environment under significant stress and meet high performance demands.
• Ability to stand and walk for 4 hours.
• Must be able to lift up to fifteen pounds at times.
• Must be able to lift, bend, twist, kneel, crouch, crawl continuously.
• Possess a valid driver's license with the ability to drive 4 hours.
• Some overnight travel may be required.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

Works in a variety of customer environments including manufacturing, distribution, cold storage, and outdoors with exposure to elements. Potential exposure to equipment movement hazards and dangerous chemical/solvents if proper safety procedures are not followed. This position also entails the necessity to work after normal working hours or on weekends based on customer need. Works under normal office conditions where required to sit for extended periods of time. Regularly spend significant amounts of time working in front of a computer terminal or in interactions with various people. Some travel may be required. Needs to be able to cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance are maintained.

STATEMENT OF INTENT

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties and responsibilities are intended to describe those functions that are essential to the performance of this job under the Americans with Disabilities Act (ADA).

The physical demands and work environment described in the job description are representative of conditions which must be met or encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Associates holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Arbor- Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship.

Location(s)

2465 Maryland Road, Willow Grove, Pennsylvania 19090
20 Leonberg Road Building D, Cranberry Township, Pennsylvania 16066