Managed Services Associate Analyst - White Plains, NY, United States - Canon Solutions America, Inc.

Description

Managed Services Associate Analyst


Type:
Full-Time

# Facilities
Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables.

Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.).

Assists customer installation, implementation and redeployment plans for account team review.

• Tracks and reports project issues risks.
• Collects all information for invoice generation and monthly data relative to contractual requirements.
• Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
• Identifies enduser training opportunities and advises account or solutions integration team of those needs.
• Provides suggestions and solutions regarding adjustments to the fleet in order to optimize the client environment.
• Obtains basic knowledge of all EMSD offered solutions and products through training.

Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.

• Experience in Managed Print Services.
• Intermediate Excel and Microsoft Office skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary).

• About our Company

• Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.