Customer Service Advocate - Phoenix, United States - New York Life

Description

**Customer Service Advocate - Phoenix, Arizona**

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**Location:** Phoenix, AZ, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. New York Life encourages career development and offers continuing educational resources internally and externally to help you in your career advancement. + The ability of the customer service advocate to resolve their inquiry

+ Their satisfaction with the overall experience while they spoke with the advocate

+ The level of effort that the customer experienced in resolving their inquiry

+ Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry

**Customer Focus-** Consistently goes above and beyond to understand customer requirements and surpass their expectations.

**Communicates Effectively-** Proactively shares a great deal of information; considers what others want to know, not just what they need to know.

**Manages Conflict-** Shows a positive approach in times of conflict and helps to dispel tension when there are differences of opinion.

**Situational Adaptability**- Swiftly determines when flexibility is required and skillfully shifts own approach.

**Nimble Learning**- Consistently asks meaningful questions of others to learn from their experience and knowledge.

**Optimizes Work Processes**- Consistently adheres to defined and communicated standards, methods, and procedures.

High School Diploma or equivalent required, Associates or Bachelors degree preferred

Customer service experience preferred

Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

Excellent written and oral communication skills

Ability to perform in a high volume, fast paced call center environment

Proven ability to work independently as well as a productive member of a team

Exceptional organizational and time-management focus

**Job Segment:** Social Media, Call Center, Customer Service, Marketing