Rebuild Specialist - Aurora, United States - Wagner Equipment

    Wagner Equipment
    Wagner Equipment Aurora, United States

    2 weeks ago

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    Description

    Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

    Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

    Benefits include:

    • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
    • Medical, dental, and vision insurance
    • Life and AD&D Insurance
    • Retirement Plans -401K and Roth 401K , eligible employees can receive a company contribution up to 7%
    • Tuition Reimbursement
    • Employee Assistance Program (EAP)
    • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
    • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
    This position is responsible for creating and driving a strategic growth plan to rebuild machines & components in both CI (construction industries) and RI (resource industries).Excellent communication and reporting capabilities will be critical as responsibilities include updates to the leadership team, interfacing with customers, and serving as primary point of contact to Caterpillar for rebuild growth strategy.The individual will be responsible for educating the product support team & customers on the features and benefits of machine and component rebuilds vs replacement when applicable.The Rebuild Specialist will also be responsible for maintaining a database of machine rebuilds and options for sales representatives to present to customers.

    Pay Rate:$79,500.00 Base Salary + Commission
    Pay rate is dependent upon education & experience.

    Essential Functions:

    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
    • Forecast, Schedule & Track Rebuilds through all the branch locations.
    • Work with parts and service operations to provide accurate timelines that can be communicated externally.
    • Frequently update internal and external customers throughout the rebuild process to increase satisfaction.
    • Follow up after rebuild completion to enhance the customer experience & drive repeat business.
    • Ensure EPP (Warranty) start date and additional information is correctly entered to manage warranty.
    • Work with PSSR team to quote rebuilds in PSQ and drive standardization across product support sales teams in CO, NM & West Texas.
    • Ensure rebuild strategy enhancements and programs via Caterpillar are applied/utilized correctly.
    • Package quotes for delivery to customers to maximize win rates.
    • Manage quote database/templates with options for accuracy and efficiency.
    • Sales funnel management - Partner with PSSR's to identify target rebuild opportunities and build quotes.
    • Support lead generation & closing of rebuild Prioritized Service Events (PSEs).
    • Identify and quantify resources (people/parts) required to meet targets outlined in the strategic growth plan.
    • Partner with service personnel to increase estimate to actual invoice accuracy & drive efficiency where possible in each branch location.
    • Assist Product Support Representatives in quoting machine rebuilds and presenting to customers.
    • Responds to customer and PSSR requests in a timely manner.
    • Trusted advisor amount PSSR's and customer equipment lifecycle decision making.
    • Clearly understand customer product support needs and communicate a defined scope of work.
    • Understanding of the competitive machine product line (new price vs. rebuild)
    • Ability to travel overnight, territory wide. Minimum 50%.
    • Drive marketing materials (digital/paper/events) for rebuilds in parallel with the marketing team.
    • Expertise across the entire caterpillar machine product line (wheel and track type).
    • Demonstrated ability to communicate mechanical aptitude.
    • Ability to analyze sales performance (STU & Revenue) via analytic dashboards to monitor sales.
    • Other duties as assigned by manager
    Required Education and Experience:
    • High School Diploma or GED
    • College degree preferred
    • 3+ Years in account management experience, OEM experience preferred.
    • 5+ years practical experience in related field, Caterpillar experience preferred.
    • 3-5 years administrative/clerical experience
    • 3-5 years customer service experience
    • 3-5 years sales experience
    • 3-5 years technical/mechanical experience
    Additional Eligibility Requirements:
    • Valid Driver's License
    Physical Demands & Competencies:
    • Standing, walking, talking, sitting, use of hands & hearing
    • Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
    • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
    • Safety & Product Knowledge
    • Intermediate knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
    • Basic knowledge of DBS & CRM/Sales Link
    • Intermediate knowledge of ET/SIS/SIS Web/STW
    Travel Requirements:
    • 25-50%
    Work Environment:
    • Noise: Moderate
    • Indoors and Outdoors
    Other Duties:

    Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

    Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)