Technical Account Manager - Morrisville, NC
1 month ago

Job summary
The Technical Account Manager serves as the senior technical owner for a portfolio of nonprofit clients.This role bridges the gap between business goals and technical execution by providing strategic guidance, managing escalations, and ensuring projects and support activities are delivered to a high standard.
The TAM is both a hands-on technical leader and a client advocate,
responsible for understanding each client's environment,
guiding technical roadmaps,
leading projects,
and overseeing a small team of technical staff supporting those accounts.
,
- Serve as the primary technical point of contact for escalations and other technology or client related issues.
- Diagnose, design, ,toubleshoot complex environments including networking infrastructure servers cloud services backups ,and storage systems ,
- Act as the senior escalation point for ,small team Systems Administrators•Provide technological direction mentorship ,& guidance to technological staffReview ticket quality documentation resolution standardsAssist with workload prioritization ensure SLA commitments met ,
Job description
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